cancel
Showing results for 
Search instead for 
Did you mean: 

iPhone 16 & Watch Series 10 Megathread + FAQ's

Kei-M_O2
Community Manager
Community Manager
  • 90 Posts
  • 5 Topics
  • 0 Solutions
Registered:

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range is available to pre-order on O2. See more 👇 for details and shop links.

 

iPhone 16

 

iPhone 16
iPhone 16 Plus
iPhone 16 Pro
iPhone 16 Pro Max
cf9e7100-0797-463c-91a2-e17eefd3aed2.png iPhone 16 Plus.png iPhone 16 Pro.png iPhone 16 Pro Max.png

 

Apple Watch Series 10 & Watch Ultra 2

 

Apple Watch Series 10
Apple Watch Ultra 2
Watch Series 10 Titanium.png Apple Watch Ultra 2 - Black Titanium.png

Questions?

We're updating our website and we'll also curate some FAQs below.

Message 1 of 171
11,446 Views
170 REPLIES 170

Kei-M_O2
Community Manager
Community Manager
  • 90 Posts
  • 5 Topics
  • 0 Solutions
Registered:

Q. When can I order the new iPhone 16, Phone 16 Plus, iPhone 16 Pro and iPhone 16 Pro Max?

A. You can pre-order now 👉 www.o2.co.uk/shop. They will be also available to buy now from 8am on Friday 20 September. For business customers visit 👉 businessshop.o2.co.uk/business-shop/apple/

 

Q. When will you release details about the iPhone pricing?

A.You can find out more about pricing on our shop 👉 www.o2.co.uk/shop

 

Q. What about the new Apple Watch Series 10 & Apple Watch Ultra 2?

A. You can pre-order now and get these from Friday 20 September 👉 www.o2.co.uk/shop. They will be also available to buy now from 8am on Friday 20 September.

 

Q. What about the new Airpods 4?

A. You can pre-order now to get this from Friday 20 September 👉 www.o2.co.uk/shop. They will be also available to buy now from 8am on Friday 20 September.

 

Q. Can I use O2 Switch Up on the new iPhone?

AO2 Switch Up is available from pre-order online and in store. Customers who order online will need to send their old phone back when they receive their new phone. Customers who visit a retail store will be asked for their old phone when they collect their new iPhone.  More info about O2 Switch Up 👉 www.o2.co.uk/o2-switch-up

 

Q. Will Rich Communication Services (RCS) be available?

A. We are working to ensure that RCS is available for all our customers as soon as possible

Message 2 of 171
3,562 Views

Kei-M_O2
Community Manager
Community Manager
  • 90 Posts
  • 5 Topics
  • 0 Solutions
Registered:

<reserved for future use>

Message 3 of 171
3,562 Views

Crosscallum
Level 1: Joiner
  • 10 Posts
  • 3 Topics
  • 0 Solutions
Registered:

@Kei-M_O2  Will i be able to preorder the iphone 16 as a contract upgrade on friday?

Message 4 of 171
3,450 Views

gmarkj
Level 66: Unequalled
  • 12592 Posts
  • 95 Topics
  • 1153 Solutions
Registered:

@Kei-M_O2 wrote:

Following on from the recent Apple event we're pleased to announce that the iPhone 16 range will be available to pre-order on O2 from 1pm this Friday, 13 SeptemberSee more details and shop links 👇

 

 


Answer already in the first post @Crosscallum 

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

Message 5 of 171
3,161 Views

madasaf1sh
Level 77: Grand Master
  • 11444 Posts
  • 63 Topics
  • 3159 Solutions
Registered:

Already answered in your post last night @Crosscallum  

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 6 of 171
3,075 Views

Crosscallum
  • 10 Posts
  • 3 Topics
  • 0 Solutions
Registered:

Yes but can i preorder as a contact upgrade?

Message 7 of 171
2,964 Views

madasaf1sh
Level 77: Grand Master
  • 11444 Posts
  • 63 Topics
  • 3159 Solutions
Registered:

Yes... @Crosscallum 

 

Inshore you pay the deposit, and on collection day you do the upgrade / switchup / new contract

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 8 of 171
2,920 Views

madasaf1sh
Level 77: Grand Master
  • 11444 Posts
  • 63 Topics
  • 3159 Solutions
Registered:

@Kei-M_O2 

 

Might be worth adding something in around IOS 18 and in particular RCS support on o2 as still with the RC Build there is still no support for RCS on IOS on o2, and this will start getting asked about from the 20th Sept when ISO 18 is released slight_smile


(how many TLA's can I get in one post slight_smile )

--
iPhone 15 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 9 of 171
2,825 Views

MrFrenzy
Level 2: Apprentice
  • 40 Posts
  • 13 Topics
  • 0 Solutions
Registered:

Does anyone know if I can pre order in one store and collect in another?

Message 10 of 171
2,743 Views