Welcome to O2!

[Martin-O2]

Hello everyone,

We'd like to officially welcome to you to the O2 network! If you're a new customer or have returned to O2 after a few years with a different network provider there is a lot if information to digest so we've put together this handy welcome topic which will give you all the information you need to get started and start enjoying the benefits of being an O2 customer. 

 What is my mobile number? 

This one might seem obvious but finding out your new mobile number can be confusing but don't worry as there are several ways to find out what your new number is. Guide: How do I find my own mobile number? 

How to I keep my previous number? 

Whether you're upgrading or joining us from another network if you wish to keep your existing phone number check out the steps in this guide. Guide: Migration & porting into O2  

Do I need a new sim card? 

Depending on the make and model of your handset you might need a new sim card. Check here for all the details you'll need to get a new sim have have your account linked to that new sim. Guide: Sim Swap: a mini guide 2017 update 

What is O2 Refresh and a Custom plan?

Let us guide you through our innovative, game changing device plans – its not all about the shiny device in your hand. Guide: How does O2 Refresh work? 

My first bill seems to be more than I expected?

Depending on when you opened your contract you could have prorated charges you can find more information here 

I have my new phone. How do I recycle my old one?

We can help you with that with our recycling options. Check out All you need to know about O2 Recycle

What are the benefits of being with O2? 

Being an O2 customer gives you access to many perks including but not limited to a fantastic roaming experience. O2 Priority tickets, offers and discounts. O2 extras and many more benefits. For more information check out this topic. If you're also a Virgin Media customer you will have access to Volt which provides exclusive benefits for being a customer of both O2 and Virgin Media. 

If you still have questions then have a read through our FAQ topic which covers even more information or you you can signup to become a community member and ask your question directly to our experienced community members. For details on joining the community and the benefits of doing so check out this topic. 

[pgn]

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@Steve_lyt wrote:

The benifits of o2 are zero, how such a crap company has survived is beggers belief

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Two yogurt pots and a very long piece of string it is then...? 😇

[Enlli]

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@Steve_lyt wrote:

The benifits of o2 are zero, how such a crap company has survived is beggers belief

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Oh, I don't know. The free coffee, sausage rolls and baps have been most welcome this year. 🤣

[Steve_lyt]

Yep thats more of a benifit than o2

[Steve_lyt]

I am leaving . Because of the crap customer service i have recieved

[jonsie]

Pot luck whether you get through to a UK based customer service

Otherwise I agree with you

[MrsBa1]

How do you welcome new costumes and you trying to charge me for verification code from eBay

I like my spend cap £0.00
And I like to receive my verification code for free without charging me , what you doing it’s out off order plus you wasting my time for over month, thank you for reading 

[pgn]

Never seen a txt from eBay UK cost anything, so long as your PAYG account is current with an active bundle, @MrsBa1.

Perhaps you replied with emojis in your reply, costing you many as an MMS message is never included in your balance (contract or PAYG)?

This explains what happens, and how to prevent it:

Guide: Accidental MMS Sending and How to Avoid it 

[mychips]

feel sorry for anyone joining O2, customer service it terrible and dont respect or like their customers all they want is the contract monthly fee.

[Chrissiealone]

I had a lovely girl in customer service, although it took some maneuvering to get through to someone. After trying to tell me that I am still on a pay monthly contract and I managed to persuade her that this was over 5 years ago, I asked her about changing the 02 phone number to my usual number, ironically the same number I had changed to 02 5 years ago, she told me not to pay any money until my number was changed  as this can complicate things, and not to bother with Rolling Plans since it isn't as flexible as big bundles. She didn't seem to know if rolling plans included EU Roaming, but as she didn't recommend it anyway, so I really didn't think that mattered.

[Chrissiealone]

So are you telling me that 02 don't sell costumes on ebay?