O2 network coverage disruption update - Page 4

Abs · ‎12-07-2012

Hi Guys,

Since 8am today, our 2G voice and data service has been restored.

Our engineers are continuing to work on the 3G service and we anticipate a full restoration of services soon.

Please have a look at our blog post for more info.

Thanks

Abs

Anonymous · ‎12-07-2012

hi, been trying to get my p.a.c. number for last 3days with no success, automated voice keeps telling me we're very busy at the moment and please wait. i got very tired of waiting. any other way of getting my pac number other than patiently waiting for someone to speak to me?

Anonymous · ‎12-07-2012

i still can't use my phone...why not?

perksie · ‎12-07-2012

@Anonymous wrote:
hi, been trying to get my p.a.c. number for last 3days with no success, automated voice keeps telling me we're very busy at the moment and please wait. i got very tired of waiting. any other way of getting my pac number other than patiently waiting for someone to speak to me?

See "Contact us" at the bottom of any O2 page.

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perksie · ‎12-07-2012

@Anonymous wrote:
i still can't use my phone...why not?

Is this a serious question?

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Anonymous · ‎12-07-2012

my phone came back on about 3pm today. think 02 deserves a big thank you for keeping customers up to date and their continuing fantastic service.

perksie · ‎12-07-2012

@Anonymous wrote:
my phone came back on about 3pm today. think 02 deserves a big thank you for keeping customers up to date and their continuing fantastic service.

Good post, I think it was very quick considering the reach of the problem.

I think they could have advised on it a little quicker, but all things considered a good job.

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Anonymous · ‎12-07-2012

Sorry, do you work for O2? We have three O2 mobiles in our household. They have all been in and out of service all day and still are now around nine hours after O2 announced that normal service has been resumed. I've just had a very long online chat with one of their service advisers who advised me that their engineers are still working on the issue. I think their press officer needs to resign. It angered me immensly to hear on the BBC six o'clock news that the O2 network is working correctly again when no one has been able to ring me for the last 5 hours. Although the phone shows full service and I have BBM and wi-fi I still cannot receive incoming calls despite switching the phone on and off and swapping sim cards bewteen all three phones (as instructed by the friendly O2 adviser). I thought that he was going to ask me to do a handstand next!

perksie · ‎12-07-2012

Sorry no, just helping out where possible, O2 are asking for comments here:

http://blog.o2.co.uk/home/2012/07/o2-network-coverage-disruption-update.html

Why your phones still won't work is a mystery, unless some of the sim cards are still not being recognised by the network, which is what I suspect may be the issue.

Only O2 support can help really, maybe they can issue new sim cards that will work?

Just a guess on my part, let us know how you get on.

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jonsie · ‎13-07-2012

I think it will get to a point where they will have to issue new sim cards. Their statements saying that the problems are now resolved are a little premature.

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Anonymous · ‎13-07-2012

Just rang O2 customer services as I still have 3 O2 mobiles that can text, use wi-fi and dial out but that are still unable to receive incoming calls. They say that all the issues have now been fully resolved and cannot help. Is anyone else experiencing this problem? I'm starting to get very frustrated with this issue.