O2 Network Issues - 6th December 2018 - Page 68

EmilieT · ‎06-12-2018

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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viridis · ‎12-12-2018

Let's face it, I only return to this thread in the hope of entertainment in the form of a hooker posting that they lost 12 hours of punting due to this.

Cleoriff · ‎12-12-2018

@viridis wrote:
Let's face it, I only return to this thread in the hope of entertainment in the form of a hooker posting that they lost 12 hours of punting due to this.

They may have already have posted...though not admitted to it.

I wonder if they have a business contract?

Veritas Numquam Perit

viridis · ‎12-12-2018

Doubt it, for some reason I just can't see a hooker filling out a self assessment.

jennysue · ‎12-12-2018

Many O2 customers on Facebook are suggesting that we are very grateful for a few pennies back on our airtime bill for the loss of mobile data but unless we had real issues that day and suffered a financial loss, then it might be nice at this time of year to give that refund to the homeless instead.

So come on O2 - send us a text and based on what we reply, please give our refund to Shelter or another homeless charity like the BBC Appeal perhaps or Crisis at Christmas. It could add up to a lot of money for a really worthwhile cause.

Below is the message that everyone is sharing. In the comments on FB, there is a message that GiffGaff are already giving THEIR members

O2 - hope you will step up to the plate and make this gesture.

Jenny Fletcher

MI5 · ‎12-12-2018

I've voted to donate my giffgaff share to charity.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

viridis · ‎12-12-2018

All pretty much what I said during the outrage, sorry I mean outage.
Already done it, many charities accept text donation and as said, shelter allow card donation from as little as one pound.

Zeewulf · ‎14-12-2018

I'm still having the problem of being able to send texts but not recieve any. Rebooted my phone and also done a Factory reset and still not cured the problem.

Anyone else having this problem of being able to send but not recieve ?

jonsie · ‎15-12-2018

@Zeewulf wrote:
I'm still having the problem of being able to send texts but not recieve any. Rebooted my phone and also done a Factory reset and still not cured the problem.

Anyone else having this problem of being able to send but not recieve ?

Try this @Zeewulf

https://community.o2.co.uk/t5/How-to-Guides/Text-Message-Tips-not-sent-or-received/ba-p/1179723

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Zeewulf · ‎15-12-2018

Hi Jonsie,

Thanks for the link but i've already tried all that and still the same problem. Only started happening about a week ago, recieved texts in the morning and then by the afternoon nothing. And it's been like it ever since. Going to try the O2 shop today and see if they can sort it. My phone's a Galaxy Note 4 (in mint condition, as always been very well looked after).

Anonymous · ‎16-12-2018

I have heard that a lot O2 customers who rely on their devices for internet access were unable to access their UNIVERSAL CREDIT ACCOUNT. If they have been mandated by the jobcentre to login into their accounts daily or in some cases 2-3 times daily, this would leadtoa sanction or sanctions for faliure. Will O2 now be open to Civil Action or a Class Action to getthis money refunded. In somecase where rent is involved this loss could be catastrpohic Any Views ??