O2 Network Issues - 6th December 2018 - Page 67

EmilieT · ‎06-12-2018

Good morning all,

We are aware our customers are unable to use data this morning.

Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.

Please keep an eye on our status checker: http://o2.uk/ServiceStatus

Latest Update:

Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.

A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.

We are finalising how we make it up to our customers and will be contacting them later today about this.

The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.

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jonsie · ‎10-12-2018

Oh, and a big shout for all those who have helped out on here trying to deal with the fall-out over the past few days. Give yourselves a huge pat on the back!

....mine's a whiskey by the way

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎10-12-2018

@jonsie wrote:
Oh, and a big shout for all those who have helped out on here trying to deal with the fall-out over the past few days. Give yourselves a huge pat on the back!
....mine's a whiskey by the way

At this time in the morning I missed the whisky, so will have tea....which I'm currently drinking

Veritas Numquam Perit

Melinda · ‎10-12-2018

My iphone is still not able to send or receive messages from friends and family who do not have the iMessage service. My messages keep bouncing back, it has been 4-5 days days without this service. I received a message from O2 on Friday to apologise for the situation and saying that a credit of two days would be given to account, but I no sooner received it then I lost contact again with friends and family. Please advise on situation.

Melinda · ‎10-12-2018

Hi I am having same issue of not being able to make or receive calls, I don't even get 3G or 4G reception when out and about. This has been going on for a good 4-5 days now if not longer. Frustrating..........

gmarkj · ‎10-12-2018

Apologies if you have been asked or have done this, but have you tried turning your phone off/on again?
Try following the advice in the below link:https://community.o2.co.uk/t5/How-to-Guides/Self-help-guide-Is-the-network-down-for-me-or-everyone/b...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

Anonymous · ‎11-12-2018

If we get more problems, will the name change to ''OH TOO':

More info

Lesley3 · ‎11-12-2018

Hi emilie my network calls and messaging was down for the full day im a care support worker and rely on my data for my rota for the day and all relevant information so had a terrible day trying to get hold of anyone

Anonymous · ‎12-12-2018

This incident really does show how many people use domestic instead of business tariffs. I wonder how much o2 lose through this?

sheepdog · ‎12-12-2018

@Anonymous wrote:
This incident really does show how many people use domestic instead of business tariffs. I wonder how much o2 lose through this?

Its more of a case people don't think they are "a business case" so just take on what they believe is right or because most of it is personal use, they'll use it for the odd work related call. Think there is a case of being able to claim that back from tax returns but depends on your tax status e.g. self-employed.

And lets not forget, business tariffs are less attractive to people so they take the risk and given the reliability generally, that works in the favour of the risk taken versus cost savings. Which they now realise, the SLA's for consumers is pretty much non-existent compared to the business ones so any claims for lost business is going to be treated appropriately.

adamtemp64 · ‎12-12-2018

@sheepdog Even the standard business t&c have the get out unless agreed in advance etc

4.1 O2 will supply the Services with the reasonable skill and care of a competent telecommunications service provider.
4.2 O2 does not guarantee that the Services will be continuously available and/or fault-free. The Customer acknowledges that faults may occur from time to time, provided that any specific availability or service levels agreed between the parties or as set out in a Service Schedule will take precedence.

https://www.o2.co.uk/termsandconditions/business/standard-terms-and-conditions-business

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