Good morning all,
We are aware our customers are unable to use data this morning.
Our technical teams are working on the issue with high priority. We are really sorry and working as hard and as fast as we can to fix this.
Please keep an eye on our status checker: http://o2.uk/ServiceStatus
Our 3G and 4G data services are performing as normal. Our technical teams are continuing to monitor service performance closely. We will be updating our customers later today on how we will make yesterday’s data service issue up to them and we’d once again like to thank our customers for their patience.
A small proportion of customers have reported issues sending text messages. We can see that the vast majority are being sent and received successfully and our technical teams are investigating. Our 3G and 4G data services are performing as normal.
We are finalising how we make it up to our customers and will be contacting them later today about this.
The Facebook mention around us giving out £75 compensation isn't correct and didn't come from us.
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After yesterdays problems, I have 3g but am still having problems with texts. Twice I've contacted o2 via Twitter and whilst I appreciate they have been busy a reply would be nice seeing as other people who tweeted around the same time or after have been replied to...
Anyway Text's still aren't working for me. The recipient is getting the same message 3 times, but I am getting a message saying message delivery has failed. I have an Iphone 4s. I've done a factory reset and also switched it off and on again.
Does anyone else have any advice please?
Thanks in advance.