volt

[MBH]

how do i cancel my volt via o2?

i dont want or need it. iv cancelled my direct debit with my bank

[jonsie · Accepted solution]

How to cancel here

Guide: Cancelling Your Contract 

Check My O2 for possible charges

[Enlli]

Cancelling your Direct Debit is the last thing you should do. If you have outstanding payments it could put a default on your Credit File

As this is a Volt package you will also need to contact Virgin Media. If you intend to stay with them you need to renegotiate your contract as the prices you are paying are depending on you having Volt

[AlexanderMTTH]

By all means, do not cancel your Direct Debit. The impact on your borrowing will be unnecessary huge and it will solve absolutely nothing, as that's not how contracts work. Call Virgin Media and speak to them. Cancel the contract, and then deal with the payment. 

[RustyTrike]

Hi Enlii,

I signed up to Volt on 26 Sept and I've been charged £12 today by O2 for part of my Volt package, but I haven't received a SIM from O2. I'd like to cancel the O2 part and stop all future payments but the O2 website won't let me register an account, but says my email address is already registered, when I request a password reset link, I received an email, but when I click the link it says: 

Oops! There's a problem Your O2 Account has not been activated.

I seem to be stuck. Can you advise how I can cancel all future payments before the 14 days is up? (I'll keep the Virgin element, but am prepared to lose the Volt benefits)

[jonsie]

Cancel help here

Guide: Cancelling Your Contract 

[Enlli]

Just be aware that your Virgin package will probably go up in price. Be prepared for hard bargaining. 

[RustyTrike]

Hi Jonsie and Enlii,

All the cancellation guidance assumes I have an activated O2 account or SIM, but I have neither. Any advice how to solve this and cancel the contract before I get stung?

[jonsie]

If you have been charged £12 then it must have been charged against a mobile number

Use that number that you will need to cancel because as far as O2 are concerned, the number is active

[RustyTrike]

Hi Jonsie,

Thanks, but I don't have an O2 SIM or number, just a Virgin Mobile SIM paid totally separately.