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Forum Posts

Bigger benefits – Just for being with both Virgin Media and O2

Hi members, We wanted to remind everyone of the amazing Volt benefits you get when you’re with both of us. When you’ve got an eligible Virgin Media broadband pack or bundle and at least one eligible O2 Pay Monthly plan in your household, you have the...

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Dave-O2 by Community Manager
  • 8149 Views
  • 18 replies
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Introducing Volt – Even bigger benefits when you’re with both Virgin Media and O2

UPDATED on 19/2/25 to ensure Volt benefits are up to date. Good morning all. What a week this is going to be! This morning Virgin Media O2 has introduced Volt – the benefits you get when you’re with both Virgin Media and O2. Whether you're an O2 cust...

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Chris_K by Former Staff
  • 203672 Views
  • 534 replies
  • 1 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 11581 Views
  • 12 replies
  • 4 kudos

Resolved! Volt at my non-billing address

Hi,As a student, I currently pay for virgin media broadband at my university address. This is not my billing address however and I do not wish for it to be so.I recently became an O2 customer to gain volt benefits for my student address, but have bee...

Alex_B by Level 1: Joiner
  • 644 Views
  • 1 replies
  • 0 kudos

Resolved! Claim

I ordered a Samsung z fold, which had some items as a gift included. But I have not seen it or had not had any update about it.

Nao1 by Level 1: Joiner
  • 649 Views
  • 1 replies
  • 0 kudos

Resolved! Iphone14

If l buy a new phone from o2 can l keep my existing tariff

Blade by Level 1: Joiner
  • 530 Views
  • 1 replies
  • 0 kudos

Resolved! Switch number to another o2 contract

I've already got a contract with O2, but just had Virgin call with an offer that saves me money as it includes a sim contract, netflix etc. Is there a way of switching my contact number to the other sim when my contract ends in Jan?

Basiiil by Level 1: Joiner
  • 605 Views
  • 2 replies
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Resolved! Volt offer

Hi I already applied for volt offer in o2 customer with contract number and virgin broadband, how long I must wait for apply changes into my accounts ? Now I’m waiting 5 days and still I don’t receive any email from o2 or virgin

P4r3k by Level 1: Joiner
  • 540 Views
  • 1 replies
  • 0 kudos

Resolved! Joining

Hi, I am Virgin media customer. If I will join only sim contract will I still get double data? Also if I’ll get for example 24 months contract for only sim and after for example 6 or 12 months I would like to upgrade for contract with device is that ...

Kinga2 by Level 1: Joiner
  • 1011 Views
  • 3 replies
  • 0 kudos

Resolved! Sim

Hi, I have yet to recieve my SIM CARD. Although payment began on the 26th. Order no. ms-xxxxxxxxx Thank you [Mod edit: Please do not post order numbers on the public board. Thanks!]

MsBlue by Level 1: Joiner
  • 1677 Views
  • 8 replies
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Resolved! Already been billed

I signed up for an O2 Volt SIM as part of my Virgin package and I haven't even received the SIM yet but have already been sent a bill by O2. How is this possible?

Resolved! Switched over to O2 from Virgin, who provides a new phone?

My Virgin contract ended a few months ago and the convinced me to stay on their Volt package. This included an O2 pay monthly contract to replace the Virgin Mobile one I had. I now have an O2 sim in my old Virgin provided phone which is at the end of...

MattH1 by Level 1: Joiner
  • 981 Views
  • 2 replies
  • 0 kudos

changing network and keeping number

My port is taking place today and I have been asked to switch off my phone. I am not sure when I take out my virgin sim and insert O2 sim