Invoice Fiasco

[wjk45]

Signed up with VMO2 for the Volt Bundle but the data service on O2 was so poor I cancelled my O2 contract within the cooling off period & paid my final account  which was for usage during the 12 days I was with O2. This morning I receive an email stating that O2 will take a payment of £425.02 from my bank!

The only way of viewing the bill is via MYO2 but when I cancelled the contract the MYO2 account is automatically closed. 
Do O2 really know what they are doing?  I really don’t need the stress of sorting this out via a call centre, what do I do?

[Cleoriff · Accepted solution]

@wjk45 

I'm afraid you have to contact O2.

If you don't want to call, then you can contact O2 via social media

You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.

[wjk45]

I have done so, thanks.

[wjk45]

UPDATE
After contacting O2 they apologised for the error and said a credit would follow in a few days, three weeks on and I have received an email stating I have an overdue invoice of £425.02!
I am losing my patience with this company, truly one of the worst companies I have dealt with. 

[gmarkj]

Can you step in to help @wjk45 please @O2Lisa @O2Daniel ?

[O2Lisa]

Thanks for the tag @gmarkj 

@wjk45 I’ll message you privately and look in to this for you.

[wjk45]

Thank you, I have replied to your PM. 

[wjk45]

Hopefully now sorted, thanks to @O2Lisa

[O2Lisa]

You’re welcome @wjk45 😊