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on 19-09-2022 10:38
Signed up with VMO2 for the Volt Bundle but the data service on O2 was so poor I cancelled my O2 contract within the cooling off period & paid my final account which was for usage during the 12 days I was with O2. This morning I receive an email stating that O2 will take a payment of £425.02 from my bank!
The only way of viewing the bill is via MYO2 but when I cancelled the contract the MYO2 account is automatically closed.
Do O2 really know what they are doing? I really don’t need the stress of sorting this out via a call centre, what do I do?
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on 19-09-2022 11:34
I'm afraid you have to contact O2.
If you don't want to call, then you can contact O2 via social media
You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
Veritas Numquam Perit
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on 19-09-2022 11:34
I'm afraid you have to contact O2.
If you don't want to call, then you can contact O2 via social media
You can message O2 on Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG), hopefully they should be able to help.
Veritas Numquam Perit
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on 19-09-2022 11:54
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on 19-09-2022 11:54
I have done so, thanks.
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on 05-10-2022 11:51
UPDATE
After contacting O2 they apologised for the error and said a credit would follow in a few days, three weeks on and I have received an email stating I have an overdue invoice of £425.02!
I am losing my patience with this company, truly one of the worst companies I have dealt with.
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on 05-10-2022 12:21
Can you step in to help @wjk45 please @O2Lisa @O2Daniel ?
Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).
Link to our guide on how to contact them can be found here
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on 05-10-2022 13:22
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on 05-10-2022 13:33
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on 05-10-2022 13:33
Thank you, I have replied to your PM.
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on 06-10-2022 10:05
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on 06-10-2022 10:45
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on 06-10-2022 10:45

