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Check account is actually cancelled?

Faerie
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Hello

i cancelled my volt account last October when I changed my virgin media package, everything was fine (I thought)until today

i got an alert on my credit checking app saying my O2 account was reactivated…I never asked for this, I have no account with O2, still an account with Virgin which i was told 2 days ago is being increased because of inflation…

how can I make sure my account hasn’t been reactivated (am worried about scammers)..I never used the o2 number so never knew it, I don’t have an existing account so can’t get through to customer service, the virtual assistant is no use…

any ideas? Don’t want to just ignore it…hope this is the correct board, I am getting passed around and not sure who I should be contacting…

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MI5
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@Faerie 

Try contact via the socials.

Guide here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5
Level 94: Supreme
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@Faerie 

Try contact via the socials.

Guide here Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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Faerie
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Thanks, sent a message last night, hope they read it and get back to me

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pgn
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Prompt them every now and then, turnaround time for a reply and engagement from Support via Social Media can take two or three days, @Faerie - based on my experience here:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

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Oxonian
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@Faerie 

 

Other members of this community have reported that the social media team often take up to 72 hours to respond ; and it is good practice to periodically ping them a reminder during that time.

 

It is still quicker and easier than hanging on the 'phone ! 👍  

 

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Faerie
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Thanks for the advice, will do

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Faerie
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I had a response yesterday via messenger.  Thanks for your advice everyone…all sorted 😊

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Enlli
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@Faerie Glad it's sorted

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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