Linking O2 and Virgin Media

[AlexKomarov]

Hello.

I want to use my O2 with my Virgin plan but it says i'm not eligible.

How do i link the accounts?

Thanks.

[MI5 · Accepted solution]

@AlexKomarov 

Volt Megaguide 

That error message is common and generally means nothing.

Call if you still have problems after 14 days Guide: How to find help & contact O2 

[madasaf1sh]

@AlexKomarov 

It usually happens automatically upto around 14 days after you start your o2 contract, if it doesn't then you need to speak to o2 via X (twitter) and they will ask you to confirm some details and then 14days later it should all be linked for the benefits.. 

This doesnt apply to PAYG

Volt Megaguide 

[AlexKomarov]

Thank you, will give it a try