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Virgin Mobile to O2. All you need to know

What's happening?As you'll likely already be aware, Virgin Media and O2 merged in June 2021 creating the UK’s largest telecoms challenger with award-winning mobile services and the fastest widely available broadband in the market all under one roof. ...

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Chris_K by Former Staff
  • 55 replies
  • 1 kudos

Volt Megaguide

O2 and Virgin Media, two of the UK’s most iconic brands combining 46 million+ broadband, mobile, phone, and home subscribers, have come together to give the UK more choice and better value. And if you're a customer of both O2 and Virgin Media, it's t...

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Chris_K by Former Staff
  • 58 replies
  • 3 kudos

Welcome to the Volt board!

Welcome to the Volt board This is the best place on the Community to ask any questions you may have about Volt, get involved in Volt related discussions, or even raise any issues you may have with Volt or getting the benefits applied. If you haven't ...

Martin-O2 by Former Staff
  • 12 replies
  • 4 kudos

Resolved! Order wifi Pods is impossible and I’ve been using data in half of the house

I’ve been a Virgin and O2 customer and bought a Volt broadband package. After being unable to use broadband in half of the house I started trying to order a wifi pod. I have used the Virgin media connect app and it shows 12mbps download speed which i...

tote95 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! insurance

need to insure my phone

karen09 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Trying to apply Volt speed increase, loops to an error

When we signed up for Virgin Media broadband, the guy took our details and as we were O2 customers said we would automatically be eligible for the Volt speed/data increase. However when the engineer came to connect our router ( **Personal info** ) et...

Lisa-32- by Level 1: Joiner
  • 2 replies
  • 0 kudos

Account not activated

I recently renewed my contract with Virgin and was told I'd get an O2 sim with the package but have had no contact about it yet.

Ccsmith by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Volt

I spoke with a member of o2 stuff months ago about my volt activation yet my volt has still not been activated Although I was told that it would be I’m very upset about the whole situation and have been a loyal customer of O2 and virgin media for sev...

Luv3lee by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Cancel disney

Hii wish to cancel Disney +help

RayAustin by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Virgin Broadband upgrade and WiFi Pod Order

Hello, I joined Virgin media recently as an O2 customer. I am subscribed for Volt and I was told from Virgin that O2 needs to upgrade my broadband Volt package.Additionally, I can’t get any internet in half of my house. I ran a test and got less than...

tote95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Taking Amazon bolt off account

I was told I would get a year add on off Amazon prime if I joined O2 but didn't even get 4 months got 3 months....and I've been charged... I want to take this add on off my account.

Resolved! Recieved email today allegedly from O2

This is what was in the email -We're just confirming that we've now added your Volt O2 Travel Inclusive Zone, 15GB Volt Double Data Boost. This is part of your supercharged benefits with Virgin Media. You can see our terms here: https://www.o2.co.uk/...