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Briony1
Level 1: Joiner
  • 1 Posts
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on ‎15-03-2024 12:47

on ‎15-03-2024 12:47

Recently moved house & virgin media offered me a new deal with the sim still included, it’s now saying I’ve used to data but I haven’t had my personal data on for days as I only use WiFi. Last time I checked I have over 6gb left. 

I’ve logged on and it’s also saying that it will take 48 hours for my account to work & also that I don’t have any o2 products. I’m confused???

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MI5
Level 94: Supreme
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on ‎15-03-2024 12:52

on ‎15-03-2024 12:52

@Briony1 

This is a customer to customer community, not O2, so we cannot access your account, sorry.
You need to contact O2.
Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) or give them a call on 202 or 0344 809 0202

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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