I joined O2 6 months ago (the process was a nightmare but we're here now) and claimed the free 6 months Audible 'extra'. I now received a 'one month to go' email telling me I need to cancel in my account if I don't want it to continue or be charged the £7.99 a month.
I tried to do this but my account says no extras are 'active'. I know Audible is still active as I am still able to access the free book credits etc each month.
I can't cancel in the Audible app itself, it just says to contact O2.
Based on my experience with O2 I know they won't have a clue what I'm talking about if I try and ask for help and still continue merrily billing £7.99 a month until I die.
I noticed the reminder email has a different last 4 digits to my actual number. I wonder if it's the original number they assigned me before I ported across a number from my previous network (which was the source of all my problems previously). Have they somehow got two accounts for me?
Anyone else had this or know a solution/why it doesn't show as active in my account?
