Check account is actually cancelled?

[Faerie]

Hello

i cancelled my volt account last October when I changed my virgin media package, everything was fine (I thought)until today

i got an alert on my credit checking app saying my O2 account was reactivated…I never asked for this, I have no account with O2, still an account with Virgin which i was told 2 days ago is being increased because of inflation…

how can I make sure my account hasn’t been reactivated (am worried about scammers)..I never used the o2 number so never knew it, I don’t have an existing account so can’t get through to customer service, the virtual assistant is no use…

any ideas? Don’t want to just ignore it…hope this is the correct board, I am getting passed around and not sure who I should be contacting…

[MI5 · Accepted solution]

@Faerie 

Try contact via the socials.

Guide here Guide: How to find help & contact O2 

[Faerie]

Thanks, sent a message last night, hope they read it and get back to me

[pgn]

Prompt them every now and then, turnaround time for a reply and engagement from Support via Social Media can take two or three days, @Faerie - based on my experience here:

https://community.o2.co.uk/t5/Other-Products-and-Services/O2-Web-Top-Up-not-recognising-a-valid-O2-P...

[Oxonian]

@Faerie 

Other members of this community have reported that the social media team often take up to 72 hours to respond ; and it is good practice to periodically ping them a reminder during that time.

It is still quicker and easier than hanging on the 'phone ! 👍  

[Faerie]

Thanks for the advice, will do

[Faerie]

I had a response yesterday via messenger.  Thanks for your advice everyone…all sorted 😊

[Enlli]

@Faerie Glad it's sorted