14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 26-01-2023 13:13
on 26-01-2023 13:13
on 28-01-2023 10:18
on 28-01-2023 10:22
on 28-01-2023 10:57
on 28-01-2023 10:57
@iphone14promax wrote:Hello @O2Sarah- I ported from ee to o2 yesterday and still can't activate iMessage. pls can you help as I am missing messages that my customer are sending me. thanks
Hi @iphone14promax - it is @O2Georgina who is on this morning, hopefully she sees my tag and gets back to you presently. Good luck!
on 28-01-2023 11:10
thanks pgn. I am chatting with her but so far no fix yet 😞
on 28-01-2023 16:32
I’m having the same issue. Got the phone Monday, been to store who changed sim but it hasn’t helped. Wanting to return as I need a working phone
on 28-01-2023 17:43
on 28-01-2023 17:43
on 28-01-2023 17:56
on 28-01-2023 17:56
Thank you. Spoke to someone the other day via chat who said no international bar was on my account however someone on phone said they have just removed it. I also requested £0 spend cap be changed to £5 to see if it will make a difference but no luck so far
on 03-02-2023 14:33
I am having the same problem. Joining O2 from EE. iMessage or facetime will not activate. Can somebody from O2 please reach out to me?
on 03-02-2023 14:59