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Forum Posts

Resolved! messages/email

Hi, I have received 2 messages on phone and 3 emails saying about direct debits changing with my bank. is this legit, want to make sure im not being hacked/scammed. Thanks

Que by Level 1: Joiner
  • 372 Views
  • 1 replies
  • 0 kudos

Resolved! Cancelation of contract

Hi everyone i have been a o2 customer for years recently i lost my job and i resort do doing food delivery. O2 does not have enough coverage everywhere in my area and this is affecting me. I called to cancel my contract but i have been asked to pay i...

ionuts by Level 1: Joiner
  • 878 Views
  • 3 replies
  • 0 kudos

Resolved! Data on Apple Watch

Hello everyone I recently changed my iPhone XR to iPhone 14 pro max. I unpaired my Apple Watch and paired it with my new iPhone. Unfortunately I can’t get my data allowance to transfer, everytime I try to set it up, I get code 14. I’ve contacted o2 n...

CT66 by Level 1: Joiner
  • 971 Views
  • 4 replies
  • 0 kudos

Calling fault with particular number

Have an issue with my pay monthly sim. Everything looks normal. When I make or recieve calls the call connects but I can't hear them and they can't hear me. Other Sims work just fine in the phone. Went into the O2 store and got a new sim, transferrin...

Tom87 by Level 1: Joiner
  • 349 Views
  • 1 replies
  • 0 kudos

apple watch 8 ultra

when i got my apple watch and phone i set up a plan for the watch but i cannot get it activated tried going into O2 shop but no help can anyone help

Resolved! Complaints email

Can someone please help me with an email address to make a complaint? I want to write to o2 but not write a letter! Thanks

Resolved! Is this contact from O2 - new sim sent by ID mobile

I think I might have been scammed.Received several calls from phone +44 161 524 3604 & +44 20 863834. They said they could offer me a better monthly contract rate, they confirmed they were calling from O2 and they had my details which they read to me...

emb60 by Level 1: Joiner
  • 3243 Views
  • 4 replies
  • 0 kudos

Resolved! change tariff after just changing and making a mistake with the data

i recently upgraded to a new tariff a few days ago and didnt realise i was lowering my current data allowance and now am on a 1gb tariff instead of my normal unlimited data plan and i was wondering is there any way to change to the unlimited plan eve...

tomc1 by Level 1: Joiner
  • 659 Views
  • 1 replies
  • 0 kudos

Resolved! Can’t add data plan to Apple Watch

I ordered an Apple Watch Ultra a month ago, along with a data plan. After adding the data plan during setup, for 3 weeks it was stuck on “activating” - seems to be a common problem from reading these forums. I reset the watch a week ago, not particul...

Nick2311 by Level 1: Joiner
  • 1172 Views
  • 1 replies
  • 0 kudos

O2 Wifi calling works only intermittently

Can anyone help with advice on how to get 02 WiFi calling to be more reliable? What are the best configuration settings to have on the iPhone13 to get it to work reliably? I have an iPhone13 on which O2 Wifi calling works only intermittently. My wife...