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Data/calls/text

hello, I bought a new 02 SIM card. I live part time in France and got it as it has a bundle for 20gb data in EU. I have topped up the phone twice now and the data is on the balance but the phone can’t access the internet or accept calls. The SIM card...

Resolved! O2 Support asking for my security answer

HiI recently contacted O2 support to check that my account is still safe following an attempt to steal my account. Is it normal for 02 support personnel to ask for the answer to my security question. He said he could see the answer already and I had ...

Google maps

Hi I've had Google maps on my phone for years, always worked fine. In the last few months it hasn't worked properly, mainly it can locate my location and when it does give any directions they are behind by a few minutes, hence not keeping up with my ...

SIM 1 not provisioned

What does SIM 1 not provisioned mean

No connection for data following an upgrade

I upgraded my SIM contract on 22 August and I am still unable to get a data connection. The call settings can't be set either. All calls are "unknown" and don't stay connected unless I am using my house WIFI. Been back to the shop 3 times & they said...

Poor network coverage but O2 says itshould be fine

it isn’t and hasn’t been for years. I picked O2 as it is supposed to be the least worst but we’re in a blackspot and I don’t think O2 links the postcode with the actual address, something I have noticed with other services.

Apple Watch Airtime Plan Error

When setting up the mobile service for Apple Watch via the Watch app on iPhone, I log in and am prompted by O2 to choose my airtime plan below - but none are shown, the screen is blank. How can this be resolved?

not happy

hi there aye am not one bit happy with the service aye am getting from just now 2 days with not macking any calls or tex mesiges or internet

3G connection but no data

As it says in title. I have 2 x iPhone and 2 x iPad so it doesn’t appear to be a hardware issue as it’s across all devices. at home and whilst away on hols right now. When I have 4G as long as 2 bar signal I can use data for apps and calls and messag...

Resolved! My iPhone XR won't unlock.

My son's iPhone XR recognises his face and his PIN but just goes straight back to the lock screen. Is there an easy fix for this?

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