iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[O2Sarah-]

Thanks for the tag @jwc72 

I will send you a private message so we can check your account. 

[iphone14promax]

Hello @O2Sarah- I ported over from ee to o2 yesterday and I cannot activate my iMessage or FaceTime either. can you pls help me mate as I need my iMessages working as I am missing messages that my customers have sent me.

[iphone14promax]

Hello @O2Sarah- I ported from ee to o2 yesterday and still can't activate iMessage. pls can you help as I am missing messages that my customer are sending me. thanks 

[pgn]

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@iphone14promax wrote:

Hello @O2Sarah- I ported from ee to o2 yesterday and still can't activate iMessage. pls can you help as I am missing messages that my customer are sending me. thanks 

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Hi @iphone14promax - it is @O2Georgina who is on this morning, hopefully she sees my tag and gets back to you presently. Good luck!

[iphone14promax]

thanks pgn. I am chatting with her but so far no fix yet 😞

[CGreen89]

I’m having the same issue. Got the phone Monday, been to store who changed sim but it hasn’t helped. Wanting to return as I need a working phone 

[pgn]

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@CGreen89 wrote:

I’m having the same issue. Got the phone Monday, been to store who changed sim but it hasn’t helped. Wanting to return as I need a working phone 

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Tagging @O2KyleW who is in this evening, @CGreen89 - keep a watch for a message seeking more info to follow-up. Good luck!

[CGreen89]

Thank you. Spoke to someone the other day via chat who said no international bar was on my account however someone on phone said they have just removed it. I also requested £0 spend cap be changed to £5 to see if it will make a difference but no luck so far 

[02yas90]

I am having the same problem. Joining O2 from EE. iMessage or facetime will not activate. Can somebody from O2 please reach out to me?

[Breanna]

@O2Emma would you be able to take a look at this for @02yas90?