iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[pgn]

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@JayLondon wrote:

Hi Lisa

I am having the same issue after porting from Vodafone to O2

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@JayLondon O2Lisa was one of the forum advisors until they were disbanded in July 2023. As @gmarkj writes above: 

Unfortunately there are no longer any o2 community advisors 

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122

You will now have to either message o2 on social media, or try calling them.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype  )

Alternatively you can message on social media:

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

Good luck, @JayLondon.

[Rae1]

Hi @O2Lisa, I also have this problem - that I cannot get iMessages to connect - I moved my old number over to O2 yesterday with a new sim - I'd appreocte any support - Rae

[MI5]

@Rae1 

@O2Lisa is no longer here.

If your number only transfgerred yesterday, you need to give it time to update on the servers, It can take 5 to 7 days sometimes but usually sooner.

[Rae1]

Thank you for the reply - appreciated - everything is working now - it took two and half days, but now I have a full signal, great data speeds and iMessages have returned!! 😉