iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[O2Emma]

Hi @pgn Thanks I will pick this up.

Hi @ChrisF80 I will send you a private message to look into it for you.

[Pdb]

I am also having this issue - it’s the phone number itself which won’t activate (iCloud email addresses work fine for Apple messages but sms won’t activate) have followed all cs advice and it’s ended in me resetting the network and restoring an iCloud backup. Now of course my banking apps and Apple Pay are locked because they rely on sms to activate. I can send sms but not receive (assume it’s on iCloud) make pand receive phone calls and FaceTime. Spent three hours on o2 support on Saturday going round in circles.

[pgn]

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@Pdb wrote:

I am also having this issue - it’s the phone number itself which won’t activate (iCloud email addresses work fine for Apple messages but sms won’t activate) have followed all cs advice and it’s ended in me resetting the network and restoring an iCloud backup. Now of course my banking apps and Apple Pay are locked because they rely on sms to activate. I can send sms but not receive (assume it’s on iCloud) make pand receive phone calls and FaceTime. Spent three hours on o2 support on Saturday going round in circles.

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It's after 9pm Saturday now, so the next advisor is @O2Sarah- on from 8am Monday. Keep a watch on your Private Messages here after that time, @Pdb.

[O2Sarah-]

Thanks for the tag @pgn 

@Pdb This usually resolves on its own but I will send you a private message so we can check your account. 

[pgn]

Thank you, @O2Sarah- 👍

[ross_mini5]

Has anyone found a solution to this really frustrating issue?  I have got similar problems and I was talking to @O2Sarah- last week.

[O2Sarah-]

Hi @ross_mini5   I have been out of the office for the weekend but will follow up with you soon 😊

[ross_mini5]

@Evo_Lee 
Did you manage to get this issue resolved with help from @O2Lisa ?

Mine has been going on since January when I got my iPhone, first with Sky and with O2.  To be honest I’m getting pretty fed up (all I want to do is use my number with iMessage and FaceTime)!

[gmarkj]

Unfortunately there are no longer any o2 community advisors @ross_mini5 

https://community.o2.co.uk/t5/Welcome-News/O2-Support-advisor-update/m-p/1634920#M40122 

You will now have to either message o2 on social media, or try calling them.

Call them on 202 or 0344 809 0202 if you were pay monthly, or 4445 or 0344 809 222 if PAYG (or use 0800 032 1402 if you have no other line, and you can use Skype for free - Guide: A Guide to Skype ).

Alternatively you can message on social media: 

Facebook ( https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram ( https://o2uk.co/O2CIG)

[JayLondon]

Hi Lisa

I am having the same issue after porting from Vodafone to O2