iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[O2Jonathan]

thanks for the tag @gmarkj , I will private message you now @UQS .

[Hutch91]

Hi all,

Having the exact same issue here. Ported from Three on Tuesday. No activation of iMessage or FaceTime. Apple support tried to get me to text ‘HELP’ to 48369 to check for international SMS activation, but the text fails so something wrong on O2 side. I’m stuck in a loop with O2 chat support, who repeatedly tell me to try the usual stuff (network reset, remove SIM, check iPhone number settings) and also keep telling me to wait 24 hours, despite it being much longer. So frustrated and sick of this. Not a great start to joining O2. Any help would be much appreciated. 
many thanks 

[pgn]

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@Hutch91 wrote:

Hi all,

Having the exact same issue here. Ported from Three on Tuesday. No activation of iMessage or FaceTime. Apple support tried to get me to text ‘HELP’ to 48369 to check for international SMS activation, but the text fails so something wrong on O2 side. I’m stuck in a loop with O2 chat support, who repeatedly tell me to try the usual stuff (network reset, remove SIM, check iPhone number settings) and also keep telling me to wait 24 hours, despite it being much longer. So frustrated and sick of this. Not a great start to joining O2. Any help would be much appreciated. 
many thanks 

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Sounds like you need help from someone in O2, @Hutch91 - I can tag a Forum O2 Advisor who will contact you here via private message after 8am to see what has gone wrong -@O2Georgina can you help, please? Thanks!

[Cleoriff]

@Hutch91 

I'll tag @O2Georgina an account advisor. She is on at 8am. Watch out for an answer below this as she will send you a private message for personal information.

[Hutch91]

Hi @pgn and @Cleoriff 

thank you both so much 😊 

have a great day!

[Cleoriff]

You're welcome @Hutch91 😊

[O2Georgina]

Thanks for the tag @Cleoriff  @pgn 

@Hutch91 I will send you a private message now

[Cleoriff]

Thank you @O2Georgina x

[ChrisF80]

Same issue here after switching from three. Support on the phone being incredibly unhelpful. 

[pgn]

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@ChrisF80 wrote:

Same issue here after switching from three. Support on the phone being incredibly unhelpful. 

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One for @O2Emma to work her magic on, @ChrisF80 -keep an eye on your Private Messages here on the Forum - and there is no Advisor support on here on a Sunday. Good luck!