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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! Giving 30days notice

Hi, how do I cancel my O2 contract. I want to give my 30days notice thanks

Ksad by Level 1: Joiner
  • 1 replies
  • 0 kudos

Credit files referral

I have been waiting for an email back from these people since the 1/8/2021 and have still not heard. Is there a phone number?

Tazandre by Level 1: Joiner
  • 1 replies
  • 0 kudos

applying BBC discount to my new contract

It says on my 02 that I cant apply my BBC discount to my new phone contract because I havnt had a new contract since 2020. I got a new contract yesterday and I was told I could apply this on My 02. Can someone help?

Resolved! Cancellation

I am looking to cancel my bill as it is past the original length but is now continuing to take payment. However, I have no access to this number as the phone is broken therefore cannot log into my details on myo2 as it asks for a security code sent t...

Oht123 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Blocked messgages

Can u ring me back [personal details removed] Iv bin cut of twice and wana enter comp and won’t allow text to send an I’m midssing it I’m

Jontybase by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Mobile Number

I decently joined O2 and ported my number from my previous provider.Now when I send a txt the recipients phone shows a different number not recognised as mine.

Snowdon16 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Contacting

How in the word do get to a live chat to someone who can help you with your bill?

Resolved! Keeping same number

I have just bought a new nokia g10 and this is in pay monthly , my old phone was pay as you go so I now have a new SIM and a new number that's came with my new phone , but I wish to keep my old number how do i transfer my number to my new phone

DazzaB68 by Level 1: Joiner
  • 1 replies
  • 0 kudos