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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Resolved! SIM in new phone

Hello, After 2 months of trying to get through to the insurance team I finally received my phone (Google Pixel 5). However the SIM card that I had brought for the temp phone didn't work in the new one. Yesterday I went into the O2 store to get a new ...

Resolved! Extra charges

Hi, I dont understand why I keep getting extra charges added onto my monthly bill and it's happening every month and going up every month! Extra charges :£9 , premium and information services: £28.75. I've been with 02 so over 10 year and will be lea...

Amelia22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Mobile data not working

My mobile data has not worked for over a week, apparently we have good signal, ive got the my network app. I’ve tried turning on and off, removing the sim etc. Any advice please?

Jo_mitche by Level 1: Joiner
  • 8 replies
  • 0 kudos

Poor quality of iPhone 11

Hi, i am really finding my iPhone 11 quailty in camera frustrating. I have enjoyable storage and check the information in settings as per website nothing is sorting this issue.I also cannot make any calls to company numbers IE doctors ect. I also can...

Vanessa2 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! devices

Hi there,I have 2 devices on my plan but i can only see 1 in 'My O2'. I need vat bills for both devices. Can you help?

Pete45 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Extra charges appearing on my statement

I want to know why I am paying extra charges on my airtime plan - i.e.£1.36 for minutes and another small charge for something else in August? Similar in July. This is a new contract; I have unlimited everything and don't expect these extra charges j...

MJK1 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Moved to Australia, want to keep old number.

I currently have a pay monthly contract on O2 refresh (the device is paid off).I've moved to Australia for the foreseeable future and have set up with a new provider.I now have both my O2 sim and my new Australian sim in my device (dual sim, Galaxy S...

MaxESmith by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Payment date

Hello can I change my payment date 

Daisymay by Level 1: Joiner
  • 1 replies
  • 0 kudos

Cancel contract

I’m currently in contract with o2. For the last 6 months they haven’t been providing me with the service that I signed up for. The signal drops out on calls and data is slow. When contacting o2 they state that the masts are busier than usual, they’re...

Lhpc123 by Level 1: Joiner
  • 4 replies
  • 0 kudos