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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3115 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5123 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16157 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8186 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7577 Views
  • 6 replies
  • 0 kudos

Resolved! Cannot view bill

Although signed in cannot view my bill - sats contact customer service 

Fraser by Level 1: Joiner
  • 352 Views
  • 1 replies
  • 0 kudos

Resolved! Replacement eSIM

Hi all, I have a really strange problem.. I completed a 5G eSIM swap yesterday, when I was completing it I got an error message which told me to try again later or call 202. Called O2 and they were having some system issues so left it for a bit and t...

garetc by Level 5: Ponderer
  • 2877 Views
  • 9 replies
  • 0 kudos

Resolved! Gave PAC when I ordered SIM online, will they automatically port when I activate the SIM?

Ordered it nearly a week ago, activated it (or put it into the phone) today. I've been given a temporary number but do I have to do anything if I want my old number? I've already given the PAC (from another provider) to them when ordering the sim.

Jigsawe24 by Level 1: Joiner
  • 3610 Views
  • 10 replies
  • 0 kudos

Apple Watch + cellular

Help, I’ve just bought iphone14 pro max & Apple Watch+cellular, HOW do I connect the watch to phone/contract in order for meto use watch to make calls etc and leave phone at home?

CF71 by Level 1: Joiner
  • 475 Views
  • 2 replies
  • 0 kudos

Resolved! No O2 signal

I have no O2 signal on my phone.My data on my phone states that there is 9,50 GB left. But ont the O2 website it states that I have 73.58 left. Rather confusing. But I still have no signal on my phone

Mikehamp by Level 1: Joiner
  • 325 Views
  • 3 replies
  • 0 kudos

Resolved! Sign in

I'm trying to sign into my 02 account and it's telling me to contact yourself

Sheny by Level 1: Joiner
  • 207 Views
  • 1 replies
  • 0 kudos

Resolved! sim esim swap

i have lost my sim card at home and been sent a esim card as replacement it asks for old sim card number but as lost the sim i do not have is there away of by passing that. agent who sent card said it would be activated to my number would that be rig...

cwj by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Data Allowance issues

Hi!I have raised this issue before but I am wits end here! Since start of billing cycle in December my data allowance has not been decreasing on the my O2 app and online even though on my bills It was showing data was used. I have called customer ser...

carwynf by Level 2: Apprentice
  • 324 Views
  • 1 replies
  • 0 kudos