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Forum Posts

Resolved! Virgin Mobile Transfer

I've received notification that I've been sent a new SIM which will only function in a 5G phone. My phone isn't 5G - what do I do?

Brock by Level 1: Joiner
  • 746 Views
  • 4 replies
  • 0 kudos

Resolved! Transfer data to new phone. Shop says no

Hi, my Motorola is acting up and I need to buy a new phone. I have decided on the Motorola Edge 30 Neo but O2 don't sell that model. As a long time O2 user, I asked one O2 shop if I bought a new phone would they transfer the contents of the old phone...

Tafia69 by Level 1: Joiner
  • 3139 Views
  • 3 replies
  • 0 kudos

Resolved! New sim not working

My new sim isn’t working? My old phone got stolen and this should of been activated yesterday

Ethan2 by Level 1: Joiner
  • 496 Views
  • 1 replies
  • 0 kudos

Resolved! New/existing number

I recently added a new sim card to my account for my daughter and she kept her existing number from three. All is well until she sends me a text message. The message works fine but it comes through from the number that was associated with the new sim...

Dazzerj by Level 1: Joiner
  • 867 Views
  • 4 replies
  • 0 kudos

Resolved! Sim swap 5g

Hi. I have a new iPhone for my daughters b day next month, it takes a new 5g sim which has been sent with the phone.I am not going to set it up until I give her the phone but my question is how do I set this up?do I just put the new sim into new phon...

Location Services

Location services stopped working on two phones once parental controls enabled by O2. Same issue as here:https://community.o2.co.uk/t5/Tech-Support/Location-services-not-working/td-p/1516256Works just fine on wi-fi. It's just on O2's network with par...

Resolved! Complaint

HelloHow can i log a complaint? I have poor network signal all the time, unlike what your maps say, that the network service is good indoors and outdoors where i live. It is not.

Nonetwork by Level 1: Joiner
  • 991 Views
  • 4 replies
  • 0 kudos

Error Code 26

I have a new Apple Watch Ultra 2 but cannot migrate my data plan from my old watch to new. I get the following message… “Oops, something went wrong. Try again and if the problem continues call 202 for free from your O2 mobile, quoting reference code ...

Redgiant by Level 1: Joiner
  • 1380 Views
  • 1 replies
  • 0 kudos