iMessage and FaceTime activation issues

[Evo_Lee]

Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed. 

I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number.  The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.  

anyone got any advice? I have just asked for a replacement SIM card to try that. 

thanks

l

[NPatel]

@O2Sarah- sorry just realised i need to tag

[O2Sarah-]

Thanks for the tag. I will send you a private message so we can check your account.

[Liaa21]

@O2Sarah- I’m having the same issue. Have spoken to o2 and apple and still no help. 

[pgn]

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@Liaa21 wrote:

O2Sarah- I’m having the same issue. Have spoken to o2 and apple and still no help. 

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Tagging @O2Georgina who is on today, @Liaa21 - good luck!

[Liaa21]

Thank you @pgn. managed to get it resolved by added a spend cap of £5 after having the issue for a week! Thanks to all the answers on the thread 

[pgn]

You are welcome, @Liaa21 - and glad you got it sorted ok.

[O2Georgina]

Good morning, I have seen this has been resolved I apologise for the dealy

[Cleoriff]

No worries @O2Georgina. Interesting that this particular issue for @Liaa21 was resolved by adding a spend cap?? (Ridiculous really 😂)

[pgn]

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@O2Georgina wrote:

Good morning, I have seen this has been resolved I apologise for the dealy

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Didn't expect to see any O2 Advisors on today, but nice to see you are about for a while.

[jwc72]

@O2Sarah- Hi, having similar issues with iMessage & facebook activation after having ported number across to O2. Can you help please. Thanks