14-07-2022 13:52 - edited 14-07-2022 13:55
14-07-2022 13:52 - edited 14-07-2022 13:55
Hi. Since porting to O2 I am unable to activate iMessage and FaceTime for my phone number. It worked up until the port was completed.
I have switched both off and restarted the device then switched back on but I get activation failure messages when I select my phone number. The number is registered on my Apple ID and phone. I have taken the sim out, signed out of my Apple ID, reset my network settings etc but to no avail. I have another O2 number and I can use that one ok, just not the one I ported.
anyone got any advice? I have just asked for a replacement SIM card to try that.
thanks
l
on 19-01-2023 10:43
on 19-01-2023 10:43
on 19-01-2023 10:56
on 19-01-2023 10:56
Thanks for the tag. I will send you a private message so we can check your account.
on 20-01-2023 09:59
on 21-01-2023 12:58
on 21-01-2023 12:58
@Liaa21 wrote:O2Sarah- I’m having the same issue. Have spoken to o2 and apple and still no help.
Tagging @O2Georgina who is on today, @Liaa21 - good luck!
on 21-01-2023 13:27
on 21-01-2023 14:05
on 21-01-2023 14:05
on 22-01-2023 08:12
on 22-01-2023 08:12
Good morning, I have seen this has been resolved I apologise for the dealy
on 22-01-2023 08:16
on 22-01-2023 08:16
No worries @O2Georgina. Interesting that this particular issue for @Liaa21 was resolved by adding a spend cap?? (Ridiculous really 😂)
Veritas Numquam Perit
on 22-01-2023 10:27
on 22-01-2023 10:27
@O2Georgina wrote:Good morning, I have seen this has been resolved I apologise for the dealy
Didn't expect to see any O2 Advisors on today, but nice to see you are about for a while.
on 26-01-2023 12:52
on 26-01-2023 12:52