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Resolved! Can't gain access to account - as email address sent over by virgin is incorrect

Due to the new partnership with O2 and Virgin, my account has been transferred over however, I'm unable to gain access to my new O2 account as the email address sent over from Virgin is incorrect. How do I resolve this?

No Caller ID

Hello,I recently moved from a physical to eSim in my iPhone 12 Pro Max. Since this change, I have been unable to receive any incoming Caller ID. Instead my phone shows "No Caller ID" whenever I have an incoming call. I have called O2 but no help - ha...

Resolved! Screen is unresponsive

My pixel 6 screen is unresponsive to touch. the fingerprint sensor doesn't even come up. I've started in safe mode, and restarted the phone and nothing works.

2 data plan synced to my Apple watch

Hi,I got my Apple watch in December. Straight away I had issues , where 'No data plan' was displayed on the watch. I contacted customer services back then but they couldn't help. So i posted on the forum where the issue got picked up by someone. A we...

Resolved! Unblocking private numbers

How do you unblock private calls that you receive that you do not have the numbers for.

Resolved! Will my sim work abroad

Will my sim work in USA

Apple Watch Data Issue - Anyone been able to get it to work?

From the volume of posts, (myself included) there seems to be an issue at O2 setting up mobile data to Apple watches.Oops error codes, then stuck on activating.The O2 folks here have been great getting past the errors, but days of ‘O2 Activating’ wit...

Resolved! one ui update has stuck my s22ultra into a restart cycle thati cannot get out of

during update phone froze on 30% and is now in a cycle of restarting everytime update gets to 30%and will not reset, hard or soft

Resolved! How to enable Wi-Fi calling on Oppo Find N2

Hello! I am using Oppo Find N2 that has been bought no in O2 shop. The option for Wi-Fi calling does not exist, which I assume is due to it not being enabled. Any suggestions from anyone? Many thanks,Arnold

Resolved! Mobile Data Drops

My local o2 store has told me to escalate my issue to technical support and request a ticket number.On Saturday 8th July I obtained a replacement SIM card for my Google Pixel 6. Once inserted, the new SIM would not provide mobile data/4g but otherwis...

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