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Strange number

Hi I’ve got a strange number attached to my phone which doesn’t allow me to hear anyone ringing me I’ve tried to delete it but can’t it won’t let me put my number as my phone number I’ve tried ringing it but it says it doesn’t exist please help as I’...

torsie123 by • Level 1: Joiner
  • 289 Views
  • 1 replies
  • 0 kudos

Resolved! Changing SIM and number

Hi,I'm an ex-VM customer with monthly sims for all the family, I have recently changed my Broadband and Tv service and have had anew SIM sent to me. Can I use the new sim with my old number and cease the old number account? Thanks,Ian

IanI by • Level 1: Joiner
  • 315 Views
  • 1 replies
  • 0 kudos

Resolved! Not receiving OTP but only from O2

Hello,I switched to O2 couple of weeks ago and noticed that I cant get the OTP sent from o2. Whenever I want access my acount details, choose extra etc they sent 2 codes and non of them are reaching me. Checked various other websites that are sending...

Tereu5 by • Level 1: Joiner
  • 394 Views
  • 1 replies
  • 0 kudos

Unable to activate Cellular Plan for paired Aplle Watch Ultra

Hi, I have a pay monthly SIM only plan with O2 (30GB data, unlimited texts & minutes). I use the SIM in an iPhone 14 Pro Max that I bought from the Apple Store Online. I recently bought an Apple Watch Ultra from the Apple Store Online. I would like t...

pah210147 by • Level 1: Joiner
  • 3285 Views
  • 15 replies
  • 0 kudos

Recent charges not yet on bill

How do I check recent charges that haven't appeared on my bill? I made a call to a 0333 number and not sure what the charge is but the 'recent charges' section on billing is a few weeks behind.Thanks

Andy40 by • Level 1: Joiner
  • 833 Views
  • 4 replies
  • 0 kudos

Volt benefits

Does anyone know how to activate volt benefits? It says sign in to my O2 yet there is nowhere to activate the volt benefit

Steve31 by • Level 1: Joiner
  • 637 Views
  • 2 replies
  • 0 kudos

Resolved! Multiple problems since forced switch to o2

My phone was switched from Virgin Mobile to o2 on 23rd August. I am aware Virgin used o2's signal. I have not made any changes to the phone settings. When the switch over happened I received a notification that my network operator had changed setting...

EmmaLFC by • Level 1: Joiner
  • 1832 Views
  • 2 replies
  • 0 kudos

No mobile internet

Good afternoon. About 3 weeks ago my mobile internet suddenly stopped working. I have done a network reset which did not work, plus wiped all my Wi-Fi passwords …I have done a network status checker and they say that it appears that my nearest phone ...

Philw70 by • Level 1: Joiner
  • 636 Views
  • 4 replies
  • 0 kudos

Resolved! Apple watch

Does new watch have a sim

Vicki7 by • Level 1: Joiner
  • 283 Views
  • 1 replies
  • 0 kudos

2nd phone

Hi I have a second contact (my daughters) I would like to be able to turn off her SIM card temporarily when she doesn’t deserve it…. Is this something I can do from the My o2 app ?

heather75 by • Level 1: Joiner
  • 370 Views
  • 2 replies
  • 0 kudos
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