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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 6522 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1296 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2818 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2536 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1901 Views
  • 6 replies
  • 0 kudos

Resolved! Fair usage text received

I live on the Isle of Man, and o2 have this as my billing address, i have 90gb of download. Is o2 stating if I use over 25gb of my download they will start charging me?

Matt_76 by Level 1: Joiner
  • 254 Views
  • 5 replies
  • 0 kudos

Resolved! Policy cancellation

Can you please let me know how I cancel my phone plan? 

Cancel1 by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Resolved! New Phone, No Connection at home

hi, hoping anyone could shed some light. I live in the sticks and recently changed phone from an old huawei to a Samsung S8. Reception wasn't great before but now all I get is "no connection". Impossible to make or receive any calls whilst at home no...

acesent by Level 1: Joiner
  • 191 Views
  • 2 replies
  • 0 kudos

Can you add passcodes to secure your phone number?

Hi, I’ve recently had a friend who had their phone number stolen. This has ledto almost all of their online accounts being hacked and stolen because their phone number can be used to recover them. Clearly this is a massive flaw in online security and...

Resolved! Unlock phone

Following the help page to unlock my phone it says - sign in to O2 and select 'more' at the top of the page. There is not a 'more' button. So I'm not sure where to go.

Resolved! I just got a new contract with unlimited minutes and data currently I’m in Spain and my data just st

I’m currently in Spain just re newed my contract to unlimited all and few days later my data stopped working when I’m outside the WiFi area .. what’s wrong now ..I cannot speak to guru I cannot chat online I called 202 stupid automation system drives...

SashaB by Level 1: Joiner
  • 139 Views
  • 1 replies
  • 0 kudos

Resolved! Where is my order

I was told my phone would be sent out the next day on next day delivery and it hasn't!!!! I am going on holiday mondya and needed my new phone before I left I wouldn't of ordered it otherwise

Jack123 by Level 1: Joiner
  • 102 Views
  • 1 replies
  • 0 kudos

No network coverage in new flat in Cornwall

Hi, just moved in to a new flat in Porth, Newquay. I am on o2 business. There is no network coverage. How can this be solved. Is there a device that can plug into our WiFi so that O2 mobile works?

SteveOz by Level 1: Joiner
  • 115 Views
  • 1 replies
  • 0 kudos