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02 closed wrong account - proving to be a nightmare!

My partner has been a loyal 02 customer for over 15 years and has, in time, added her four children to her account when they each got phones. Last week she requested that her eldest daughter be removed from her account as she was going to university ...

Resolved! 5g SIM card for iPhone 15

I’m upgrading from iPhone 8 to iPhone 15 and have been told that I will need a new SIM card to access 5g. I’m on a sim only contract and would like to know what I need to do to get a compatible SIM card?

Steve1610 by • Level 1: Joiner
  • 2890 Views
  • 3 replies
  • 0 kudos

Resolved! Scam

I have just been scammed and given out information

offsettt by • Level 1: Joiner
  • 384 Views
  • 1 replies
  • 0 kudos

Apple Watch Error code 14 when setting up data

Hi, Had a nightmare of a port in from Three and the customer service advisor told me to delete all esims from my watch and phone. Done this and now got a new physical sim for my phone which works perfectly. Nows the fun bit, go to add my mobile conne...

MrFloff by • Level 1: Joiner
  • 565 Views
  • 2 replies
  • 0 kudos

Resolved! Unknown numbers

I have recently transferred over to an IPhone 13 and new SIM card but all calls are coming through as unknown even though the numbers are saved in my contacts, any ideas on how to resolve the issue?

Lottielou by • Level 1: Joiner
  • 1352 Views
  • 5 replies
  • 0 kudos

Unable to make calls on previous handset after upgrade.

I've just upgrade to get my hands an a laptop, intending to carry on using my previoius handset as my daily carry, so i left the simcard in the handset. Since the contract updated my old handset will not connect outgoing or incoming calls. It connect...

MrDust by • Level 1: Joiner
  • 717 Views
  • 3 replies
  • 0 kudos

Resolved! Apple Watch - reference code 14

Hello,I’ve got my watch last week (series from O2. It came pre-paired. However, it wouldn’t connect to the network at all. So I tried to reset it. When I try to set up the mobile data I keep getting then’ooops’ message. I spoke to someone on 202, fla...

BeloBe by • Level 1: Joiner
  • 4450 Views
  • 20 replies
  • 0 kudos

Resolved! spam 02 phone calls

i am being called daily from unknown nos with discount offers from 02

hiedy by • Level 1: Joiner
  • 527 Views
  • 1 replies
  • 0 kudos
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