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number deactivated

hello i've got a payg sim but its saying it's out of service when I put it into my phone today. I still had some credit on it, is there some way of activating it so i can use it again please?phone number : xxxxxxxxxxxxxxx [Mod edit: Please do not sha...

phone number associated with another user in error

My daughter and I were with Virgin until earlier this year when we were moved to 02. I am the account holder and pay the bill. My daughter now gets the text messages detailing the charges as my mobile number, which I have had for probably 20 years is...

Watch Error Code 14

Reset my watch and accident wiped the mobile data plan, now when trying to re-add it gives me error code 14 - contacted 02 on 202 and they want to send another esim out, but how do i then add this to the watch?

No data on 3G (When in a 4G area!)

I was with O2 for the longest of times, but swapped over to EE for two years when I got my last iPhone. However, I didn’t get as great service so in November last year I moved back to O2 when I purchased my iPhone 14 Pro Max. The transition wasn’t sm...

voicemail notifications

with O2 voicemail, can you tell me how i can change the notification so when i am getting a voicemail it notify me by sending a text or shows a missed call on your phone symbol, because all I get at the moment is a message on my pulldown screen at th...

Apple ultra watch

Hi, I have just changed my watch and was wondering how do I change my airtime plan from old watch to new watch.. thanks

Resolved! Lost phone

Yesterday I lost my iPhone 14 Pro max. Very annoying as I have never lost a phone, let alone a good one. I phoned O2 to report the loss, and also spoke to O2 insure to make a claim. O2 blocked the phone and sim. They sent me out a replacement sim fir...

Problems with number porting

I recently moved to o2 from sky, I input the pac code yesterday. Sky has sent an email today saying my contract is cancelled but the number I want to bring to o2 is still saying unavailable and the number that I got from o2 is also saying invalid. An...

Locked phone and eSIM for travel

Hi,I currently have a device that is locked into O2 as a carrier.Soon I will be travelling to Japan on a trip and was considering using another carriers eSIM for data whilst I'm there.Am I able to use an eSIM for travel even though my device is locke...

4G Sim to 5G Sim?

Hello everyone, I am looking for some advice please, my current old Samsung Galaxy A51 4G phone has been playing up recently and I am about to get a replacement Samsung Galaxy S20 5G phone. My current old O2 Sim card which I assume is 3 or 4G is also...

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