cancel
Showing results for 
Search instead for 
Did you mean: 

forgot my passcode

TCORK
Level 1: Joiner
  • 2 Posts
  • 2 Topics
  • 0 Solutions
Registered:

I have forgotten my passcode and am blocked for one hour. I will probably get it wrong again. How can this be rectified please?

Message 1 of 2
470 Views
1 ACCEPTED SOLUTION

Accepted Solutions

madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@TCORK 

 

The lock out will only get longer with each attempt, and you dont say what phone you have:

 

Apple: https://support.apple.com/en-gb/HT204306 

Android: https://support.google.com/android/answer/7663172?hl=en-GB


You will need to wipe the device and start again, if neither option works

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company

View solution in original post

Message 2 of 2
464 Views
1 REPLY 1

madasaf1sh
Level 78: King of Kings
  • 12032 Posts
  • 69 Topics
  • 3221 Solutions
Registered:

@TCORK 

 

The lock out will only get longer with each attempt, and you dont say what phone you have:

 

Apple: https://support.apple.com/en-gb/HT204306 

Android: https://support.google.com/android/answer/7663172?hl=en-GB


You will need to wipe the device and start again, if neither option works

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

--
This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
Message 2 of 2
465 Views