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Blank screen

Hi, I have Samsung Galaxy A20e. Recently been getting lines on screen. It now has a blank screen although very occassionally when I press the button up pops my home screen for a few seconds. Local O2 shop shut and can't find a telephone number to rin...

Resolved! the sim tray broken

The tray that the sim sits in on my Galaxy 10 note is broken. what do I do, can I buy 0ne from the shop or do I have to send it in for repair?

Repair label/address

Hi. I have to send my iPhone for repair everything is booked and ready to send only issue is that I don’t have a returns label to put on the package. However the return address is on my email. Would it be acceptable to write the return address on the...

Resolved! How do I cancel free 6 month Disney Plus Subscription?

I received a text from 02 Sunday 20/12/20 stating the Disney Plus 6 months free subscription is included in my plan until 19/1/21.I dont want £5.99 per month charges to be carried over and to cancel this subscription.How do I do this?

Resolved! 5G

How can I switch to 5G sim from 4G for my new 5G device

Sim Network Pin Blocked - Enter Sim Network PUK

Hi recently upgraded from samsung J3 to Iphone and put my O2 sim in it - everything fineBecause I work in France i decided to use the J3 as my overseas phone and bought an Orange Sim card for it. I didnt realise that the J3 was locked and instead of ...

Resolved! SIM card in iPad

Hi! the SIM card in my iPad isn't showing the phone number in Sertings and I can't send or receive texts from that number. Where am I going wrong please?

Resolved! SCAM

Hi i recieved a call from 0161 850 2429 claming to be 02 am i correct as assuming this is a scam

Cannot be heard when making calls

I've increasingly had issues when making voice calls where it is now at the point that every call i make i cannot be heard on. I can hear the other person and to start with they can hear me but within 1 minute the call drops out and they cannot hear ...

Resolved! Unable to update my account

Hi, I had an 02 number for my son which I no longer have. However I have ported my number from EE to 02. Now when I try to log into my 02 to update it with my new details it sends a code to the old number. I now need to access my new account via the ...

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