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Forum Posts

Resolved! Itemised Calls and Texts

Hi how can a record of inclusive texts and calls I have sent.Thanks

Marria by Level 1: Joiner
  • 1430 Views
  • 4 replies
  • 0 kudos

Resolved! ims not registered samsung galaxy S7 edge

Recently had my screen replaced on Samsung galaxy s7 edge - I am having problems making and receiving calls at home (having previously had good phone signal etc). My phone says "IMS status not registered" and that the mobile network state is "disconn...

SarahLED by Level 1: Joiner
  • 2556 Views
  • 9 replies
  • 0 kudos

Google Assistant not sending SMS - Huawei Y7 (2019)

Hi folks My mum who is blind, relies on Google Asst and for the most part it is excellent. She has an unlocked Huawei Y7 2019 and has just started a new contract with O2 after coming from EE. I have updated everything i can think of from a software p...

Rodster by Level 1: Joiner
  • 2771 Views
  • 20 replies
  • 0 kudos

transfer of old number from virgin to new 02

I changed to o2 from virgin media ,I filled on the online form to keep my old number , however the signal is gone from virgin sim, but no number transfer on new o2 sim. I can recieve messages and calls on WhatsApp but not normal texts or calls.I have...

johnm69 by Level 1: Joiner
  • 1289 Views
  • 7 replies
  • 0 kudos

Details for an insurance claim for loss of phone

Hi, I recently lost my phone and am filling out a claim form sent to me by email. At the top of the first page below the 'Claim ID' space is a space marked 'Policy ID'. I cannot find a corresponding title on my receipt for the phone and plan coming w...

Resolved! Voice call keeps dropping

I've recently upgraded to an iphone xr and when I make a call it can be alright for a bit, but then the receiver of my call can't hear me. I can hear them perfectly.I've spoken to O2 both in store, on the phone and on chat numerous times with this is...

wendygn by Level 1: Joiner
  • 2321 Views
  • 6 replies
  • 0 kudos

Sim card in an auto-dialler

I have an O2 PAYG sim in a GSM auto-dialler connected to an alarm system. The signal strength is usually 4 out of possible 5, so ok. However, occasionally, the auto-dialler stops communicating and I have to reset the sim by disconnecting the auto-dia...

Chrisdo by Level 1: Joiner
  • 650 Views
  • 2 replies
  • 0 kudos

Upgrade Miss-sold Business Account Help

I was looking into upgrading my current phone as I am passed due.It only occurred to me after searching the O2 shop that I think I was miss-sold my phone on a business account. I assume that this was because they would get a better commission.But whe...

Help23 by Level 1: Joiner
  • 1045 Views
  • 5 replies
  • 0 kudos

Resolved! Not receiving sms verification code

I used to receive it but suddenly stopped receiving the code for few application any idea what to do on iphone?

Sylv26uk by Level 1: Joiner
  • 7055 Views
  • 9 replies
  • 0 kudos