Get tech support for your O2 issues

Resolved! Apple Pencil broke

My apple pencil has a crack in the bottom near the tip and has stopped working only had it 2 months. Contacted apple they want £136 to replace it which is more than I've got it on contract via o2 for. Can't seem to find the o2 online chat?? What do I...

Resolved! Adult content

Why I'm not able to access adult content

Resolved! Activate new sim on same number when old sim is damaged

I need to activate my new sim in my iPhone 12 but they keep sending ID texts to my old sim which was damaged and no longer working. How do I activate new sim on same number without picking up the text messages?

Resolved! Call failed

I have recently upgraded my sim only contract and since then have not been able to make phone calls. I have 1000 minutes remaining but whenever I attempt to make a call it repeatedly says call failed. I have tried contacting o2 several times but just...

Texting South Africa - issues

Hi. Both my parents live in South Africa. Currently I'm able to text my mother's South African mobile number. But I can't text my dad's South African mobile number (it says "message send failure" or "not delivered").My dad doesn't have a smart phone,...

Resolved! Order Process Times

Hi guys just looking to see how long it usually takes for an order to be processed I ordered my new phone on the 28th of august any help would be greatly appreciated Thanks everyone

Resolved! No network available to me in Spain?!

Hello,I’m away working in Spain. I arrived on Sunday and have had no access to a network or able to speak directly to a human at O2. It’s all feeling a bit desperate.i’ve re set my network, data roaming on, self selected moviestar network. But nothin...

Resolved! Order is stuck had no response

i am at my witts end and i really do need some help in regards to my order. I upgraded my phone on the 2nd of September for a click in collect now in store - i went to store the next day and was told they had no record of my order. Now i have called ...

Resolved! Galaxy Watch 4 ESim not provisioned for calls

After an hour and a half talking to 4 different o2 members of staff last week, I finally received my Esim card in today's post fir my Galaxy Watch 4.I followed the instructions and to my surprise, everything went to plan instantly. The phone scanned ...

Resolved! Keeping my number and no signal

Changed from pay as you go to pay monthly. I have filled in the form and all, lost signal in my old sim so put my new sim in my phone and I haven’t had any signal for the last 24hrs. Tried turning my phone off and on again and tried taking sim out an...

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