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Resolved! New line

Hi I have an 02 number but also an EE number. My EE number I use for business but nu contract is due to end. So my question is will I be aloud to take out another line with you? And be able to use my EE number so transfer it to an o2 account? So idea...

Resolved! Text messages on Whatsapp and Messenger

I cannot send or receive messages unless I am connected to the internet

No 4G in Paris

Hi - I’m currently in Paris and can’t seem to get any data / 4G… Can you help? thanksbal

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Calls dropping out

I have been having issues with my phone dropping calls whilst at home. I was told by O2 that it was my phone which you replaced but still continues to do it. After 3 days on the phone trying to get it sorted with very unhelpful staff I was told it wa...

Resolved! Broken phone, need PAC code

My phone has broken and I can't see the screen. I am an O2 customer but found a better deal to shop external (sorry O2!) but I'd really like to keep my number. I think I need a PAC code but can't send a text, is there another way to get this? Or an e...

Resolved! Sim not registered to network abroad

Hi, I have a dual sim phone and two o2 cards. One pay as you go and another pay monthly. I am abroad and although the pay as you go is registered to a local network, the pay monthly sim isn't. I didn't have this problem before, as both cards were aut...

Resolved! Blacklist

I bought a iPhone 8 and it’s black listed and I’m really sad as I can’t get my money back I just want to know how much I will have to pay o2 to remove the lock so I can use my phone

Resolved! Sim swap

Hi - I have received a new SIM 5g card, I have followed the instructions as specified: 1. Pop out the sim card to the right size2. Pop it in the SIM tray3. Activate my SIM by going to 02.co.uk/swapmysim - I have logged into my O2 account and it then ...

Smartwatch set up

Hello, I have brought a smartwatch. I rang O2 who told me that I need an esim to get it all started. I have done all that but I still can't make calls or text when am outside without my phone.. I have been told a few things by O2 customer services th...

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