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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 3293 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5190 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 16333 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8266 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7647 Views
  • 6 replies
  • 0 kudos

No signal

I have lost all signal to my phone 

Debbie89 by Level 1: Joiner
  • 197 Views
  • 1 replies
  • 0 kudos

Resolved! 5G sim

I have an iPhone 12 Pro which is 5G enabled how do I get my mobile number switched to a 5G sim rather than its current 4g one ? Thanks

Resolved! O2 Network drop outs

Hi I have an iPhone 12 plus. Intermittently, seemingly randomly the network drops and I cannot use data or voice services. I have found that I can recover it by using Network Reset in Settings. Only this works for a while and then we go round the cir...

Keith8 by Level 1: Joiner
  • 475 Views
  • 2 replies
  • 0 kudos

Resolved! Billing

My bill has bounced then it’s been paid when o2 have tried to take the money the next day and I’m still cut off

Jambol by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! Number sharing

Does O2 support number sharing with your galaxy phone and watch? If so, how?

Jebb218 by Level 1: Joiner
  • 932 Views
  • 1 replies
  • 0 kudos

Patchy signal

It switches between excellent connectivity (16-18 Mbps download) and almost 0 for my phone connection which i use as Internet.

TomRay by Level 1: Joiner
  • 281 Views
  • 1 replies
  • 0 kudos