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Resolved! Keeping Sim only contract but swapping the phone

So I have a great sim only deal at the moment, however I am looking at a new phone.The phone is only available for pre order at the moment, can I buy the phone alone without a air time plan?The delivery says from 13th but when will I actually get it?...

Old O2 email account

Hi, I used to have an email account with O2. Unfortunately I didn't change that address with my gp and so now we have gone into lockdown, my shielding email will have gone to that old email. I have tested the email and it still obviously receives ema...

Resolved! Can I use my sim in both an android and Iphone?

As per title. I have a Galaxy S9 phone, but I will be getting an old iphone 5 shortly to use some specific music software that only works on an Iphone. Can I swap my sim from the S9 to use the Iphone temporarily without upsetting the android setup on...

Account fraud

I discovered that my account had been hacked after I thought I was speaking to O2 about upgrade options. I realized very quickly that I had made a mistake and contacted O2 by phone. I was told that phone orders had been made against my account but th...

Resolved! Can my current sim card be used in both Android & Apple phones?

I recentley upgraded to the Huawei P40 Pro and did not realise at the time the far reaching implications of not being able to use Google (GSM) stuff. Personally I dont think the warnings or information around this are prominent enough on the 02 websi...

Bill Payment Via Bank Transfer

I have made a payment via bank transfer but it is still coming up as overdue, how can I report and update that?

Scam texts

On my 1st October bill there was an entry of £3.75 for an incoming text message from number 6533 which is from Kalistia Computing. Tel No 03333137900. On my 1st November bill there are a further three entries each of £3.75, all plus VAT.I have no kno...

Resolved! Pixel 5 WiFi calling

Hi This is really confusing me. I want to get a Pixel 5 on O2 but I need WiFi calling to work on it. Some questions... 1. Does WiFi calling work on O2 with this handset?2. If yes, do I HAVE to buy the phone from O2 for it to work? Can I instead buy t...

Poor call quality

I've recently switched to sim only from my contract and the call quality is really poor, i.e. people can't hear me when I'm speaking to them. This is a recent issue, so I'm wondering if the move from contract to sim only has somehow done something, e...

Samsung Watch 3 LTE Error 118

Afternoon,I have recently purchased a Samsung Watch 3 LTE and I'm having nothing but problems trying to get it to pick up on the mobile plan via the watch during setup.I can pair the watch via Bluetooth and that works fine but whenever I try to add t...

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