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Resolved! Unable to connect to internet via 4/5G

I have received my new 12 Pro Max and have carried out a side by side data transfer from my old phone via iCloud. I ha e downloaded the most recent iOS version and everything looks good , however when I move out my home WiFi I am unable to access any...

Caller ID

My Caller ID shows as a business name that I no longer own. How do I change this so that only my number shows as Caller ID? Help much appreciated.

Resolved! o2 Mobile Email Phone Number

Hi Team, Hope are you doing good.Does o2 has an email address ( for each post paid number ), so we can configure SMS Alerts the moment a particular Email comes to the inbox. Looks like mmail.co.uk or o2 SMS Gateway is no longer valid.I did tried 0759...

Resolved! WiFi dongle unlock code

How do I get a unlock code for a WiFi dongle plz

Resolved! Screen repair

I have broken my iPhone screen and back screen due to me falling.I have been told that o2 gives free screen repairs to pay monthly customers is this true?

Nintendo switch

Hi I’ve ordered a Nintendo switch great console and have paid £30 so far I’ve not revived the consol or had any other information other than an order number

Resolved! Phone Credit

Hello. I am considering getting a new phone for my birthday in August. I am considering a Samsung Galaxy A71 on a 3 year pay monthly contract. Currently I use a Nokia Lumia on a Pay As You Go Basis. I am changing my service because I regularly almost...

Resolved! SIM 1 not provision

Hi, What does the message "SIM 1 not provisioned" mean? I ordered my upgrade online and received it today with a new SIM card. I am able to connect to Wi-Fi etc but I cannot make/receive voice calls or text messages. Does the "SIM 1 not provisioned" ...

Resolved! Blacklisted

Hi, I have purchased a Samsung S8 G950f and found that it is blacklisted, I did a proper search and found that it was blacklisted by o2 (UK) on 28/05/2018 at 10:44:33am. As you can see, the phone has been on the blacklist status for a long time (almo...

International dialling tone on Wifi calling

Hi, sorry if this is in the wrong place. I have an o2 phone number. Since lockdown, I've been routing our old work landline to my mobile phone. I'm potentially going to be in France for several months, I can work remotely, but my boss doesn't want ou...

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