Solved: Faulty phone return

Mahler · ‎08-09-2021

Hi

I am due to return my iPhone for repair and have read O2’s prep page but it does not answer the questions I have. I hope someone can help.

Can I back up and reset my phone before returning it for repair (faulty camera)

Or at the very least sign out of my apple account.

MI5 · ‎08-09-2021

@Mahler

Yes, back up before, sign out of your account, disable find my iPhone and reset the phone for your security.

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎08-09-2021

@Mahler

Yes, back up before, sign out of your account, disable find my iPhone and reset the phone for your security.

https://www.o2.co.uk/help/device-and-sim-support/device-repairs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Mahler · ‎08-09-2021

Thank you MI5

MI5 · ‎08-09-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Faulty phone return

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