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Activate data on new sim card

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Leee93
Level 1: Joiner
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on ‎08-09-2021 20:33

on ‎08-09-2021 20:33

Hello! 

so my phone was stolen at the weekend and I got a replacement SIM card for it yesterday. I still have no data and it’s been over 24 hours. When I spoke to someone at o2 they said something about calling them and something about barring or something? But I didn’t know what they meant. Only thing is I can’t call as I don’t have a phone with data…

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MI5
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‎08-09-2021 22:32 - edited ‎08-09-2021 22:33

‎08-09-2021 22:32 - edited ‎08-09-2021 22:33

@Leee93 

It is correct that an account bar needs to be removed before your sim will work, as it is your account that is locked.

Call O2 again and get someone to do it for you.

You can use Skype to call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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madasaf1sh
Level 78: King of Kings
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on ‎08-09-2021 20:50

on ‎08-09-2021 20:50

@Leee93 

 

The new sim will need to be activated over the phone with customer services:


Follow this guide here Coronavirus (Covid 19) Community Help and Support - O2 Community

This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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MI5
Level 94: Supreme
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‎08-09-2021 22:32 - edited ‎08-09-2021 22:33

‎08-09-2021 22:32 - edited ‎08-09-2021 22:33

@Leee93 

It is correct that an account bar needs to be removed before your sim will work, as it is your account that is locked.

Call O2 again and get someone to do it for you.

You can use Skype to call Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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