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Resolved! Upgrade online without access to verification text

I'm trying to pay for an upgrade on my phone however my current phone is broken and the website is saying it needs to send me a verification text message. I can't access this, is there any other way to place this order online?

Resolved! Reconnection

I have paid my bill but I’m still disconnected.

Resolved! Put on incorrect contract

My mum asked for a SIM like hers which is classic PAYG however when she paid the £10 top up she found the credit went immediately and she has to use that amount by 25th September so basically O2 put her on a contract PAYG. How can I resolve this with...

Resolved! WiFi and 4G calling

Hi, I’m trying to enable WiFi and 4G calling on my iPhone 10. Watched the video, did as instructed but got message I have to contact O2 to enable this. Contacted O2 who say my phone is already enabled for WiFi and 4G calling…so I try to make a call a...

New phone transfer

Hi. I currently have a 4g huawei. I've just received my new Samsung galaxy s21 5g. It's come with a new sim. How do i change over to the new phone, keeping all my photos, messages, contacts etc. And keeping my same number. Its all a mystery to me!!

Resolved! iPhone not working in France

Landed in France two days ago and dispute getting a text from O2 saying I could use the phone as normal, I’m not getting any network anywhere. My daughter has the same iPhone also with o2 and hers works fine. Help!!

Resolved! How can I add a data only sim to my contract?

I need a data only sim for my car, can I add one to my contract?

ALL CALLS FAILING / NO AUDIO EITHER WAY??

So I got a new Sim Card, it was activated fine and was working for about a week... Then out of nowhere, I suddenly can't hear people when they call me, and they can't hear me either. It's just completely silent (doesn't matter where I am, what phone ...

Resolved! I got my number changed and now nothing is working.

Hello, I got my number changed today cause I was receiving too many spam calls from different numbers in different places. As I was unable to block them all I had to change my number. So I called o2 and asked them to change it. They said they did but...

Resolved! cannot activate Iphone XR

I recently broke my old IPhone XR and having gone through insurance and paying an excess I received a new replacement IPhone XR, however when setting up the iPhone it told me i could not make calls or use the cellular network as an update was require...

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