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Resolved! 6 months free airtime

When I renewed my contract in September part of the offer that enticed me was that I received 6 months free airtime on my contract yet I've been paying for it in both my last bill and now again in the bill that I've just received...why is this?

Poor signal around these areas

Why can o2 not get above 2 bars signal if any around tewkesbury, evesham, Throckmorton, pinvin, pershore, Hanley Swan, Alcester, and Stratford upon Avon A46 bypass? I'm fed up of having to call people back when I'm travelling around these areas as I ...

Resolved! 5g

Since I received a text message of o2 stating 5G had been added to my tariff, I've had zero signal. I can't receive texts or calls and when I try to make a call (the last being to o2) it says no registered network. My phone is a Samsung s21 plus 5G a...

Resolved! Contract termination

I have had a 24 month contract with o2, taken out in November 2019.I have made 24 payments, without default, the last one being October 2021.On 8th October 2021, I telephoned customer service to confirm I was terminating the contract and to request a...

Resolved! Internet not working on new sim

Reported my sim as lost a few days ago and had a new one sent out which came Tuesdayput new sim in phone, everything works except mobile data. I’ve activated sim, reset network settings, enabled mobile data etc it won’t work please advise

Resolved! Unable to call Spain

Hi does anyone know why I can’t call a Spanish number? It just beeps and then cuts off. Thanks in advance!

Resolved! Apple Watch

If I buy an Apple Watch on gps and cellular from o2 once my contract ends does the Watch just work on the gps ?

Resolved! I have upgraded from an XR to a 13 pro max. It has arrived with a new sim. Do I need to use the new

I have upgraded to an iPhone 13 pro. It has arrived with a new sim. Do I need to use the new sim or simply swap my existing sim into the new phone

Resolved! Claiming free reward

I have recently taken delivery of a Galxay Tab S7 FE 5G. I was promised a free keyboard/cover as part of the acquisition. This has not arrived. How do I ensure that it is delivererd as promised?

Resolved! Not receiving O2 emails and can not get into My O2 - Help

I ordered a new phone from O2 but I'm not receiving emails from O2. There is NO problem with my email. It works fine. I'm receiving emails from others and NO ITS NOT IN THE SPAM folder. Having googled this I see others have had similar problems. I ca...

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