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Problems with o2 insure and timely replacement of my device

Hello My new phone was returned after it was accidentally damaged. The service I have received from o2 insure has been very poor; I am yet to receive my replacement device. They are unable to tell me when it will become available and I am expected to...

Resolved! My O2 account has been scammed/hacked

I have informed O2 on several occasions that my account details have been altered and a Apple I phone was ordered without my knowledge.My details have been taken and I have had to purchase more data as mine was stolen. It is going to take the fraud t...

Resolved! App

My o2 app says it’s not available to me yet but I have been registered over 48hrs

No signal for 5 days

I've had no signal for 5 days, just a "emergency calls only" and sim card picture message. O2 have said there is a damaged phone mast in the area, (ive travelled 10 miles to work and still had the same issue). seems terrible customer service to not h...

Resolved! SIM in car - How can I access deals and extras?

Not sure if this is the right board but I need some help regarding O2 offers.I signed up to a pay monthly SIM-only deal and I'm using the SIM card to provide connectivity in my car. Everything on that side is working fine but whenever I try to access...

Temporary Voicemail Greeting

I have always been able to add a temporary voicemail greeting that I could add when I had a day off or was on annual leave etc. I have tried today to do this hwoever all the voicemail options have changed and it doesn't appear to be an option anymore...

Resolved! Cancel my ‘extra’

I have an ‘extra’ and the free trial is due to end next month but I can’t find it to cancel it. I’ve followed the instructions but can’t find Account Summary and can’t find it listed anywhere. How do I cancel something I can’t find?

Resolved! List of stores with gurus please

As above list of stores in Belfast that still have gurus?

Resolved! Snack 500MB Data Bolt On

Iv just paid for a one off Snack 500MB Data Bolt On which lasts 31 days so I wanted confirmation that if I don’t use it all by the last day then does it roll over for another 31 days? Also is there a way to keep track of how much I have left? Thanks

Resolved! New line

Hi I have an 02 number but also an EE number. My EE number I use for business but nu contract is due to end. So my question is will I be aloud to take out another line with you? And be able to use my EE number so transfer it to an o2 account? So idea...

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