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RichardJohn · ‎14-10-2021

Why is the phone saying that there is no sim card and emergency calls only (Nokia 1 Plus). This is a basic phone for pay as you go for my father.

He uses it to look at emails and connect with family on FB and for the occasional call to family.

I have removed the sim card, cleaning it inside, restarted it but it is still coming up with this message. Please help!

MI5 · ‎14-10-2021

@RichardJohn

You need to go in store (take your fathers ID) to get a new sim, or call O2 to get one sent in the post Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎14-10-2021

@RichardJohn

You need to go in store (take your fathers ID) to get a new sim, or call O2 to get one sent in the post Guide: Coronavirus Community Help and Support

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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