Tech Support
Do you have a technical issue? Ask our community members for help and support.
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

Screenshot_20231007-210417.png Screenshot_20231008-031712.png Screenshot_20231001-031921.png Screenshot_20231007-113140.png
Grammo by Level 1: Joiner
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 6 replies
  • 0 kudos

Resolved! Online upgrade

I currently have friends and family discount, if I upgrade online will I lose this?

Ant3 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! how do I unlock adult content through my app

Hi Im stuck in my broken down car with a 2 hour plus wait for pickup, bored and my phone wont show me appropriate adult content. How do I relieve myself?

Kemmy by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! new email

I have to change email address as ex_wookie1**Personal info** belongs to my ex partner. I can’t login to My o2 and desperately need to do it Please help

Resolved! How to charge new iphone

Just got new iphone 11, comes with charging cable but no adaptor? how do u charge

Scoob by Level 1: Joiner
  • 1 replies
  • 0 kudos

No network coverage

I have had no network coverage for 2 days now. I have restarted my phone numerous times, removed the SIM card and put it back in and tried to connect to the network manually but nothing seems to be working. Please can someone help?

Alex93 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Why is the connection so ****

For a couple days my connection has been so bad I can’t even search hello on my phones web browser without it taking hours. Why is this.

stephen9 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! New order

Hi - I have placed an order three weeks ago and have received an email saying out of stock will let you know. I’d like to talk to someone but the systems O2 use simply won’t let that happen. How can I do it?

Gurus2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

I have lost all signal to my phone 

Debbie89 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 5G sim

I have an iPhone 12 Pro which is 5G enabled how do I get my mobile number switched to a 5G sim rather than its current 4g one ? Thanks