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Resolved! Low signal

I had some text messages saying work was being done in my area to improve the network but since then my signal has been worse than ever! It is only on 1 bar and cuts out all the time when I’m mid conversation. Ive tried turning the phone off and on a...

Resolved! Bolt on

As you may be able to see from my previous questions I was told that my bolt on data would roll over automatically to the next month if I had anything left over.. but it hasn’t & I need it urgently! I definitely had data left over so what am I suppos...

Resolved! ESIM no service

Hi,I have both a O2 sim (work) and a O2 Esim for data. They used to work well, and when work data was over, it would automatically swap to the eSIM. Since a while the eSIM stopped working. The iPhone top right corner, when dragged, shows “no service”...

Resolved! Invalid sim

Hello, my husband is 02 pay monthly, iPhone 6, and for some reason the last couple days it says invalid sim? He hasn’t damaged the phone, done nothing different to what he usually does, what could be the problem? Obviously it’s causing problems he ca...

Resolved! mast

have checked on the tracker for signal loss we have had a mast down in our are for a few weeks now and the signal is very poor! dropping calls through loss of signal etc i feel im paying for a service that isnt happening at the moment what can i do?

Resolved! Connection to a network when abroad

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

Resolved! Data roaming not working abroad

Hi,I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the dat...

Resolved! Add an additional SIM card and possibly phone to my account

Hi,I’d like to discuss options for a new sim only deal / contract and also adding a sim / phone for my son on my my account.thanks

Resolved! Order/ contract

Hi I placed an order online for a contract iPhone.I received all the contract info and an email to say you are processing my order and give me an order number£30 was taken It's been over a week or so now I have heard nothing I have received no phone ...

Resolved! Transferring data

Hi .. I upgraded my iPhone today and for the past 4 hours I have been trying to transfer my data from my old iPhone to my new one although it looks as if it has froze it has only moved up the line very slightly! Is this normal or has the phones froze...

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