So I ordered an S21 Ultra 5G on 15th September and was told about the
£150 extra offer on O2 Recycle, but was subsequently told there would be
a 3 week delay but was assured by the advisor that I could still claim
as I had ordered the phone before th...
Update: I decided to call back and confirm this with the Recycle team
again, and this time was asked for my original order reference (ms
number) and they applied that to my recycle order there and then. It
seems to be a bit hit and miss with the info...
Update: What I was told yesterday doesn't seem to be quite true. When I
phoned up as instructed so that they could manually apply my order
number to my recycle order, I was told to reply to the email with my
proof of purchase and that they couldn't m...
I have spoken to a member of the Recycle team today who was able to
confirm whether the order number was still active and valid to use for
the offer. I was then told to complete the recycle without entering the
code, and once I have received the conf...
Thanks for the replies. I have managed to get through to the Recycle
team today (after another long wait). They confirmed that the order
number (ms-xxxxxxxxx) that I was trying is valid and still active and
that the offer still applies until 29 Decem...
Check the offer carefully. Mine says that you have to "complete the
order process to trade in your device with O2 Recycle between 1.07.21
and 5.10.21". I received mine on the 4th Oct, tried to use my order
number on the recycle page but had the same ...