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Forum Posts

Resolved! Upgrade

Hello I want to pay off my contact cause my phone has broken.. but I can’t get the code to upgrade cause my phones broke

Gikey_22 by Level 1: Joiner
  • 442 Views
  • 1 replies
  • 0 kudos

Unable to connect to my 4G/5G in greece

I’m currently on holiday in zante and my 4G/5G is not connecting, is there any reason for this as I’ve been here many time and I never had a problem with this before

S-gaffney by Level 1: Joiner
  • 1753 Views
  • 4 replies
  • 0 kudos

Data not working in Lanzarote

I’m in Lanzarote and my data will not work even though I have 7.36GB left in my account. I have reset my phone and I am on Movistar.

R_3693 by Level 1: Joiner
  • 1168 Views
  • 4 replies
  • 0 kudos

Full 4G signal, slow/non existent internet

I've had this problem for a while now, I have a dual SIM OnePlus 8 Pro. The O2 SIM is my main SIM and Vodafone my 2nd sim and only used for calls and texts to that number. The trouble I'm having is when outside the home and not connected to WiFi I ca...

Travel - no data

Hi, I hope someone can help. I am travelling in Greece from the UK and have no data. My friends are also on O2 and the same local network (Cosmote) and have excellent 4G. I checked my data status and I still have 11GB, data roaming is ‘on’ and 4G is ...

RalphC by Level 1: Joiner
  • 615 Views
  • 3 replies
  • 0 kudos

Resolved! Low signal

I had some text messages saying work was being done in my area to improve the network but since then my signal has been worse than ever! It is only on 1 bar and cuts out all the time when I’m mid conversation. Ive tried turning the phone off and on a...

Ellaroo0 by Level 1: Joiner
  • 526 Views
  • 1 replies
  • 0 kudos

Resolved! Bolt on

As you may be able to see from my previous questions I was told that my bolt on data would roll over automatically to the next month if I had anything left over.. but it hasn’t & I need it urgently! I definitely had data left over so what am I suppos...

Anonymous by Not applicable
  • 5368 Views
  • 20 replies
  • 0 kudos

Resolved! ESIM no service

Hi,I have both a O2 sim (work) and a O2 Esim for data. They used to work well, and when work data was over, it would automatically swap to the eSIM. Since a while the eSIM stopped working. The iPhone top right corner, when dragged, shows “no service”...

Nuno1 by Level 1: Joiner
  • 2829 Views
  • 1 replies
  • 0 kudos

Resolved! Invalid sim

Hello, my husband is 02 pay monthly, iPhone 6, and for some reason the last couple days it says invalid sim? He hasn’t damaged the phone, done nothing different to what he usually does, what could be the problem? Obviously it’s causing problems he ca...

Ren by Level 1: Joiner
  • 900 Views
  • 1 replies
  • 0 kudos