Tariff Upgrade With Major Discrepancy

[Maximo]

Hi, 

I have just upgraded my tariff which will start this month. I chose 30gb over my current 12gb from the list. I also received an email confirming "30gb" of data, unlimited texts and calls. However, on the website it tells me the new tariff will be changing to 15gb??? Should I just ignore this and it will become 30gb?

Also, I will be getting a new 5G phone within the next month or so, will this tariff let me access 5G when I switch my sim over or do I need to pay more / get a new sim? (I'm on a sim only tariff)

Thanks in advance.

[Cleoriff · Accepted solution]

@Maximo 

I've checked the shop and can't see a 30GB sim only tariff, so you need to call O2 on any number in this guide

Guide: Coronavirus Community Help and Support 

As for 5G, all O2 sims are now 5G  so you don't have to pay any extra for it.

[Maximo]

Thanks for the reply Cleoriff, below is the plan I am looking at:

However, once I accept it, it says updating to 15gb on the website but an email confirms 30gb. Very strange, I'll have to call the number tomorrow.

Thanks, Max.

[mdmd]

The same has happened to me, I've upgrade to 30GB and on my account it says 15GB once done. I even have the confirmation email.

Did you get anywhere with o2?