Get tech support for your O2 issues

Resolved! How long does it take to get my number transferred over?

Hi, I have just started with O2 and want to transfer my number from my old provider. I have completed the transfer form with the PAC code twice but nothing has happened and I cannot find a way of contacting O2 to find out what is happening

Resolved! Moving abroad but would like to keep my O2 Sim - advice please!

Hi all! I have been an O2 customer ever since I got my first phone when I was 12 - always been happy with the service. I have recently moved to Italy and have had to get a different Sim, but this is an E-SIM so I am able to also keep my current O2 SI...

Resolved! WHEN will my post code/s get 5G?

Hi I want to find out WHEN the postcode(s) where I live and where I work (in London) will get 5G (they don’t have it at the moment). The O2 coverage checker is no use because it doesn’t provide that information and I can’t get hold of anybody in O2 w...

Resolved! Cost off use your phone abroad

How much do it cost to use your phone abroad

Resolved! Proof of purchase and usage for insurance claim

Hi, does anyone know where I'll find proof of contract with EMie number and usage information with EMIE number - for insurance claim. Thank you

Resolved! Cannot send Premium Test Messages

Since upgrading mobile in May, cannot send premium messages. 02 shop triedvtheir SIM in phone and it worked, so not the phone. Tried new SIM,s and not worked. Removed bar a d spend cap. Appears to be something on the account, but don't know what. Hus...

Resolved! Emergency calls only

can anyone help? New phone today with new sim and still not connected to o2

Resolved! No internet in Italy!

When I landed in Italy I have 3G however my internet is not working and I did not receive a message from o2 when I landed. I have plenty of data… what should i do?!

Resolved! Blocked daughters phone as lost…. Found so unblocked but now she has no service

Help! Daughter is in uni resort away from home. we thought her phone was lost so blocked it and ordered a new sim, phone was found and phones o2 to unblock but it has no service! Is this because we have to wait for new sim?

Resolved! A52 Samsung screen flickering and freezing

Hi both my mine and my husband's new A52 phones have the same fault - the screen flickers from the bottom up to approximately half way with vertical lines and freezes. We have tried rebooting etc but the fault still occurs. Sometimes it is when a cal...

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