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Forum Posts

Resolved! Data in Europe

I am currently travelling in Portugal. Data roaming is ‘on’ on my phone. I am connected to the altice MEO network but not receiving data. help!

Vic1821 by Level 1: Joiner
  • 986 Views
  • 1 replies
  • 0 kudos

Resolved! New Phone app with Scam Likely / Spam ID filter

Hey.. I am Tech Manager for a local business and we have 50-60 people (Each with their own numbers) who call our customers. We have noticed that new smartphones are tagging some of our calls as Scam Likely or Spam. I am hoping there is a way to be ta...

techman by Level 1: Joiner
  • 728 Views
  • 1 replies
  • 0 kudos

Resolved! Changing name on account

I've had my O2 account for the past 8 years however it had to be opened under my mum's name since I was only 12. Trying to upgrade again now (phone is in desperate need) and I'm realizing the account is still under her name/dob which I would like to ...

s0phie by Level 1: Joiner
  • 811 Views
  • 3 replies
  • 0 kudos

Resolved! Can I use my cotract data in Portugal?

I’m going to Lisbon and wanted to know if I can use my current contract which is a month rolling one. Will I be able to use my minutes and texts as well as data? That’s the most important I must be able to have data whilst there? Will I incur any cha...

Jonnyb by Level 1: Joiner
  • 549 Views
  • 1 replies
  • 0 kudos

Resolved! No phone signal

Been going around in circles trying to contact someone about having no signal for two days. I just want to talk to a human, all these fancy support chats are sending me around in circles, is these a number to call

Resolved! voicemail

Hi everyone i need advice about voicemailso last week i get new sim only deal contract with O2 and transfer my old number from Vodafone,i dont know what happen but now i have red dot on my voicemail icon and when check the voicemail is not new messag...

AleksBG by Level 1: Joiner
  • 1050 Views
  • 2 replies
  • 0 kudos

Resolved! verification code

hi , i have a phone in my basket as upgrading however i cannot continue as it says it willl send me a verification code to my mobile, however my old phone is broke hence the early upgrade, how do i contiue with purchase without code. thanks

Leahr by Level 1: Joiner
  • 1479 Views
  • 4 replies
  • 0 kudos

Resolved! I want to cancel an iPhone order I didn't make!!

I was phoned today by O2 telling me I was chosen for a 40% reduction on my current set up. I told him I didn't want an iPhone 13 Pro as I get hand me down phones. He also said to keep my custom I could have an Apple Watch, black or white, for free! S...

Jot by Level 1: Joiner
  • 544 Views
  • 1 replies
  • 0 kudos

Resolved! I got a replacement phone & sim - now mobile data won't work and have tried obvious solutions

Hi folks! My son was mugged and his orginial phone stolen. Went through the insurance process and he got a new phone with a new sim and the same phone number. Grand! But now, mobile data doesn't work. I have tried the obvious - mobile data is switche...

Coachbeth by Level 1: Joiner
  • 1149 Views
  • 5 replies
  • 0 kudos

Resolved! 4G, 3 bars, and no (or very very slow) internet

Every time I go to my local ASDA I have 4G connection and 3 bars of signal, but the browser searches hang, WhatsApp messages don't send. Drive out the car park, and boom works fine. What's going on? It's not like it is busy at 10pm at night, when I g...

SN25 by Level 1: Joiner
  • 629 Views
  • 1 replies
  • 0 kudos