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Forum Posts

My 4g isn’t working

my 4g hasn’t been working for the past few days, can someone help? Network coverage is fine and don’t know what is wrong?

Resolved! speak to adviser

what is the telephone number to actually speak to an adviser

Resolved! Damaged Top Up Voucher

I have a £20 O2 top up voucher but the voucher code printed on a damaged strip of a new till roll. I have all the other info as in serial numbers etc. Is there any way of retrieving the voucher code with the rest of the information? I work in a shop ...

Grant079 by Level 1: Joiner
  • 977 Views
  • 1 replies
  • 0 kudos

Resolved! In Greece but connecting to Turkish Network

I am in Lesvos ( Greece) but keep being switched to Turkish network and therefore being charged additional costs despite manually selecting GR Cosmote as preferred network. What gives?

Chopkins by Level 1: Joiner
  • 676 Views
  • 1 replies
  • 0 kudos

Nintendo Switch

I want to get the Switch from you via the pay monthly service. It says next day delivery but then says over 6 weeks for delivery once I click on add to basket.. which one is correct please ?

Max420 by Level 1: Joiner
  • 663 Views
  • 2 replies
  • 0 kudos

Can't Make or Receive Calls since pairing Apple Watch

I bought an airtime plan for my Apple Watch on Tuesday 24th August 2021. Since then my ability to make or receive calls has been lost whilst data and texts is unaffected.I have contacted customer services every day and keep getting told to wait. I th...

Ij4 by Level 1: Joiner
  • 644 Views
  • 2 replies
  • 0 kudos

Resolved! How do I add a phone to my account?

I have three phones under my account: mine, my husband’s and my daughter’s. I would like to add a new number and phone for my son but can’t work out how, without going to an 02 shop!

Nancy1 by Level 1: Joiner
  • 447 Views
  • 1 replies
  • 0 kudos

Resurrect Old Account

I have an old O2 account. I need to get a replacement SIM. However I can't get help online or in store as I can't clear security as I can't remember my memorable name. Also it was a Pay Up Front for Life account and I don't have the bank details I or...

crozzo by Level 1: Joiner
  • 1038 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot make or receive calls

Upgraded to iPhone 12 Pro swapped over to new phone and sim. All working. Following day cannot make or receive calls.

JulesH by Level 1: Joiner
  • 1057 Views
  • 4 replies
  • 0 kudos