Get tech support for your O2 issues

Resolved! Verification Texts

Recently I stopped receiving verificatioon texts from NatWest Bank. They say there is nothing wrong with my online account and to contact my provider. I cannot see anything in my details to suggest that texts are blocked, can anyone offer any help pl...

Resolved! Cancelling data sim

I just need a phone number to contact o2 to cancel my data sim. Can't find 1 online and can't log in to chat 勞

Resolved! £10 Free Credit unavailable

Why is it that on my leaflet my sim came in it says I can get £10 free credit by texting free10 to 21500, but when i do i get a text stating that this offer is not for you. Can someone tell me why please? Thanks

How long to fix a mast problem?

My local 02 mast has been showing a problem on the 02 service checker for over a week. In that time, there have been no updates at all. There doesn't seem to be any way of finding out what is happening. Any ideas how to do that please?

Resolved! Phone saying downloading do not turn off target for over 4 hours

My sons phone has been saying this message for the past 4 hours Downloading Do not turn off target it’s a Samsung S6

£0 spend cap - how to send to a number I've 'never allow'

I have a £0 spend cap on my account. I was replying to a O2 customer services feedback text when the options of 'never allow' and 'always allow' came up to authorise the text to be sent. I clicked on 'never allow' and a brief message came up saying h...

Resolved! Can’t get a pac code!!

Hi I am trying to get a PAC code the digital assistant told me to text info 85075 to get a code, But when I do that all it says is “message not delivered” how do I get a pac code

Moved to Australia, want to keep old number.

I currently have a pay monthly contract on O2 refresh (the device is paid off).I've moved to Australia for the foreseeable future and have set up with a new provider.I now have both my O2 sim and my new Australian sim in my device (dual sim, Galaxy S...

Cancel contract

I’m currently in contract with o2. For the last 6 months they haven’t been providing me with the service that I signed up for. The signal drops out on calls and data is slow. When contacting o2 they state that the masts are busier than usual, they’re...

Resolved! Giving 30days notice

Hi, how do I cancel my O2 contract. I want to give my 30days notice thanks

O2

Forum Posts