Tech Support
Do you have a technical issue? Ask our community members for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! Lost network connection

I have lost my network connection. Under Available Networks I have an exclamation mark and the note "Phone not allowed MM#6" Can you help please?

Colin8 by Level 1: Joiner
  • 619 Views
  • 1 replies
  • 0 kudos

No text alerts

Please could you advise me for help on my mums new moto G9 play phone. I've tried all sorts with the settings app. But nothing is happening at all. And she is getting angry now because I cant help at the mo with this and she's angry at me too. please...

Resolved! Changing network

Hi there, I’ve recently started work in a new hospital and require access to my phone for work, I do not receive signal on the O2 network and now have decided I need to change my network to EE as I cannot work as a doctor without my phone, how can I ...

Pippa2 by Level 1: Joiner
  • 475 Views
  • 1 replies
  • 0 kudos

Resolved! Using my mobile in France

Will i be able to use as normally in Uk so all my calls data and texts come off normal allowances? No extra charges?

Mickey by Level 1: Joiner
  • 526 Views
  • 1 replies
  • 0 kudos

Problems with o2 insure and timely replacement of my device

Hello My new phone was returned after it was accidentally damaged. The service I have received from o2 insure has been very poor; I am yet to receive my replacement device. They are unable to tell me when it will become available and I am expected to...

AnnaG by Level 1: Joiner
  • 835 Views
  • 3 replies
  • 0 kudos

Resolved! My O2 account has been scammed/hacked

I have informed O2 on several occasions that my account details have been altered and a Apple I phone was ordered without my knowledge.My details have been taken and I have had to purchase more data as mine was stolen. It is going to take the fraud t...

Robert314 by Level 1: Joiner
  • 3085 Views
  • 2 replies
  • 0 kudos

Resolved! App

My o2 app says it’s not available to me yet but I have been registered over 48hrs

Cav_01 by Level 1: Joiner
  • 588 Views
  • 1 replies
  • 0 kudos

No signal for 5 days

I've had no signal for 5 days, just a "emergency calls only" and sim card picture message. O2 have said there is a damaged phone mast in the area, (ive travelled 10 miles to work and still had the same issue). seems terrible customer service to not h...

Resolved! SIM in car - How can I access deals and extras?

Not sure if this is the right board but I need some help regarding O2 offers.I signed up to a pay monthly SIM-only deal and I'm using the SIM card to provide connectivity in my car. Everything on that side is working fine but whenever I try to access...