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Forum Posts

Resolved! Access to bills after leaving

Hi I have left 02 recently but need to access my previous bills. Could someone please let me know how I do this please?

BNHN by Level 1: Joiner
  • 1846 Views
  • 3 replies
  • 0 kudos

Resolved! volt?

Trying to enable Volt as I have O2 and Virgin media broadband but received a message saying I'm ineligible for Volt as Virgin broadband not available at my address???. Erm I've had it since last December, not sure what's happened there??

gasman by Level 1: Joiner
  • 900 Views
  • 1 replies
  • 0 kudos

Resolved! £78 charge due to scam calls

Hi all I'm a bit panicky as my phone has been stopped and o2 state £78 has been spent on two scam calls to an 09011 number. I've no idea how this happened and trying to find out. Googling shows it as a scam HMRC number. My partner had talked to HMRC ...

JP1984 by Level 1: Joiner
  • 1116 Views
  • 1 replies
  • 0 kudos

Resolved! Signal strength

Hi there is there any work going on the mast in my area as my signal strength is only 2 bars post code LL11 4YP.

Thewelsh1 by Level 1: Joiner
  • 676 Views
  • 2 replies
  • 0 kudos

Resolved! Software update with no WiFi

Hi Am wondering if there is a way to download a software update with no WiFi . I don't have a PC and only have mobile data. I have a Samsung A32 5g phone . Please help if you can .Thanks

Andyl76 by Level 1: Joiner
  • 642 Views
  • 1 replies
  • 0 kudos

Resolved! How to change payment dates

Apart from calling how can I get an advisor to change my payment dates as pay day has changed 02 app didn’t do anything

Taz71 by Level 1: Joiner
  • 553 Views
  • 1 replies
  • 0 kudos

Resolved! Cannot connect to network with my new iPhone 12

I have a new iPhone 12. I have successfully moved all my data and can use Wi-Fi and all the apps successfully however I cannot send or receive texts or make or receive any calls

Gill4 by Level 1: Joiner
  • 631 Views
  • 1 replies
  • 0 kudos

Resolved! New phone will not connect to network carrier

Just upgraded to a new phone. Wi-Fi works fine, but 4G and cellular are not working at all. In settings it says SIM not provisioned. in addition to this Bluetooth isn’t working, so I don’t know if this is hardware, software or both

Resolved! Unable to change phone number on my iPhone

Hi, I’ve recently changed my sim from sky to o2. I’ve kept my old number. Everything has changed over perfectly. Once everything was transferred I was advised to change the phone number on my iPhone settings to my number. I’ve tried this a few times ...

JuliaSims by Level 1: Joiner
  • 1904 Views
  • 1 replies
  • 0 kudos