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No 4G in Europe

AnnaP1234
Level 1: Joiner
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on ‎21-10-2021 12:01

on ‎21-10-2021 12:01

Hi. This is the 3rd time I’ve come to Europe and don’t have internet. I only get 3G rather than 4G and my phone doesn’t work with 3G. I’m currently in Berlin, I have checked all the settings and nothing I do seems to make any difference. 

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MI5
Level 94: Supreme
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on ‎21-10-2021 12:25

on ‎21-10-2021 12:25

@AnnaP1234 

Some things to try.
1 - Manually search for a different network.
2 - Reboot your phone
3 - Call customer service to check for any roaming bars.
4 - If using an iPhone, change data apn to "mobile.o2.co.uk"

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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RafaC
Former Staff
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on ‎22-10-2021 11:29

on ‎22-10-2021 11:29

Hey @AnnaP1234 were you able to sort it out?

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