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Forum Posts

Resolved! Speak to a person

Please why cannot I speak to a human being - I am having severe problems and need to speak to somebody thank you

EFCme by Level 1: Joiner
  • 591 Views
  • 1 replies
  • 0 kudos

Resolved! Disney+ auto renewal button won't cancel

Can't cancel Disney+ on extras on both the O2 app and my O2 as the slide button for cancelling doesn't work. I've tried to find a number to call but the help function sends you down a rabbit hole of endless choices instead of just offering a simple c...

CsaW by Level 1: Joiner
  • 607 Views
  • 1 replies
  • 0 kudos

Resolved! Bringing my BT number to O2

I have two contracts, one with BT and one with O2. I want to cancel my BT contract and bring my BT number with me to replace my O2 number, is this possible?

henk7lubo by Level 1: Joiner
  • 1053 Views
  • 2 replies
  • 0 kudos

Resolved! How long does it take to get my number transferred over?

Hi, I have just started with O2 and want to transfer my number from my old provider. I have completed the transfer form with the PAC code twice but nothing has happened and I cannot find a way of contacting O2 to find out what is happening

JEM80 by Level 1: Joiner
  • 473 Views
  • 1 replies
  • 0 kudos

Resolved! Moving abroad but would like to keep my O2 Sim - advice please!

Hi all! I have been an O2 customer ever since I got my first phone when I was 12 - always been happy with the service. I have recently moved to Italy and have had to get a different Sim, but this is an E-SIM so I am able to also keep my current O2 SI...

Resolved! WHEN will my post code/s get 5G?

Hi I want to find out WHEN the postcode(s) where I live and where I work (in London) will get 5G (they don’t have it at the moment). The O2 coverage checker is no use because it doesn’t provide that information and I can’t get hold of anybody in O2 w...

PatB by Level 1: Joiner
  • 1140 Views
  • 2 replies
  • 0 kudos

Resolved! Cannot send Premium Test Messages

Since upgrading mobile in May, cannot send premium messages. 02 shop triedvtheir SIM in phone and it worked, so not the phone. Tried new SIM,s and not worked. Removed bar a d spend cap. Appears to be something on the account, but don't know what. Hus...

Beesmill by Level 1: Joiner
  • 2005 Views
  • 13 replies
  • 0 kudos