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Resolved! What proof of purchase do I use to claim my free accessory kit for a galaxy z fold3 on contract?

I have just got a galaxy Z fold3 on contract with a claimable free accessory pack, however to claim the pack I need to upload proof of purchase. Does anyone know what I can use for this as I don't have a receipt or invoice with the price of device on...

Linz50 by • Level 1: Joiner
  • 768 Views
  • 2 replies
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Issue with phone number

A most unusual issue arose a few days ago. I have been with o2 for a few months now having changed over from EE. I kept my number which was an easy process but for some reason my phone number, when I text only, keeps apearing on other o2 phones as th...

Stuart19 by • Level 1: Joiner
  • 958 Views
  • 6 replies
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Resolved! Nintendo switch pay monthly

I bought an Nintendo switch on Monday and it came today. Im paying it Monthly however I have paid £30 upfront payment but it says it's now a direct debit of £30 even though I want to pay £15 a month. I've tried to pay for it on my O2 app but nothing ...

Lacey19 by • Level 1: Joiner
  • 1004 Views
  • 1 replies
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Resolved! Locked SIM

I have several sim card contracts with O2. One of them says Locked SIM in the corner of the phone and I am only able to use the phone on WIFI. How do I unlock the SIM

Chris6728 by • Level 1: Joiner
  • 1712 Views
  • 1 replies
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Resolved! Cancel upgrade

Hi I need to cancel a upgrade I applied for about a week ago and wondered how I could go about this if you clued help please

Neil10 by • Level 1: Joiner
  • 865 Views
  • 1 replies
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charged for free airtime ??

the plan i chose meant that 6 months of airtime would be free yet its only the first month and ive been charged already?

sof by • Level 1: Joiner
  • 658 Views
  • 2 replies
  • 0 kudos

Alcatel 1b phone and whatsapp messages

Hi I have recently purchased Alcatel 1b phone and on my previous phone whatsapp messages use to just arrive but on this new phone a prompt comes up which says that Whatsapp is searching for new messages which I have to tap for the phone to go and fin...

Fapp by • Level 1: Joiner
  • 470 Views
  • 0 replies
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Resolved! Child lock

How do i unlock child protection without a credit card  

Duffy07 by • Level 1: Joiner
  • 554 Views
  • 1 replies
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