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Forum Posts

Resolved! How do I add a phone to my account?

I have three phones under my account: mine, my husband’s and my daughter’s. I would like to add a new number and phone for my son but can’t work out how, without going to an 02 shop!

Nancy1 by Level 1: Joiner
  • 401 Views
  • 1 replies
  • 0 kudos

Resurrect Old Account

I have an old O2 account. I need to get a replacement SIM. However I can't get help online or in store as I can't clear security as I can't remember my memorable name. Also it was a Pay Up Front for Life account and I don't have the bank details I or...

crozzo by Level 1: Joiner
  • 955 Views
  • 5 replies
  • 0 kudos

Resolved! Cannot make or receive calls

Upgraded to iPhone 12 Pro swapped over to new phone and sim. All working. Following day cannot make or receive calls.

JulesH by Level 1: Joiner
  • 970 Views
  • 4 replies
  • 0 kudos

Resolved! Network/Data Issue unresolved

Since January 2021 I noticed that the data signal became very very poor in my area (London SE17) to the extent that a speedtest cannot even complete producing network error messages. It takes numerous attempts to run the speedtest and if one does fin...

GOLDI3 by Level 1: Joiner
  • 520 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Data Error

Hi, I have an Apple XR and over the past month my o2 signal keeps dropping out and coming back and now my phone is saying I need a Mobile Data Update. What do I need to do?

Sm12 by Level 1: Joiner
  • 883 Views
  • 4 replies
  • 0 kudos

Resolved! can't make calls or receive them

For a few days now I haven't been able to make calls or receive them, however I know other people on O2 and they don't seem to have any problems. Have been trying to find out where I can get this issue sorted, but can't call O2 customer service to ge...

No incoming/outgoing calls after port

Hello, I hope I'm posting this in the right place as I'm not sure how else to access any help from O2. I've just bought a new phone and contract for my teenage daughter. Her number ported yesterday and WhatsApp and text messages work fine. However sh...

LPS by Level 1: Joiner
  • 5283 Views
  • 31 replies
  • 1 kudos

Resolved! how do I unlock adult content through my app

Hi Im stuck in my broken down car with a 2 hour plus wait for pickup, bored and my phone wont show me appropriate adult content. How do I relieve myself?

Kemmy by Level 1: Joiner
  • 1292 Views
  • 2 replies
  • 0 kudos

Resolved! O2 Network drop outs

Hi I have an iPhone 12 plus. Intermittently, seemingly randomly the network drops and I cannot use data or voice services. I have found that I can recover it by using Network Reset in Settings. Only this works for a while and then we go round the cir...

Keith8 by Level 1: Joiner
  • 677 Views
  • 2 replies
  • 0 kudos