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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2888 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5038 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15758 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8043 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7430 Views
  • 6 replies
  • 0 kudos

Apple Watch error 26

Does anyone know how to resolve this error when setting up an Apple Watch to mobile data?? Called multiple times and getting no help at all!!!

Resolved! Call Records

Is it possible to view a record of calls received/ made during a specific period? Dave A

DaveJA by Level 1: Joiner
  • 354 Views
  • 5 replies
  • 0 kudos

Resolved! Sim pin number

Hi my names Jason I need to find out my sim pin number not having much luck on o2 website

JDP by Level 1: Joiner
  • 159 Views
  • 1 replies
  • 0 kudos

Can not log in

Always have trouble logging to o2 i was a member of virgin media, on the 6th of every month I get 100 of data why is that.

Greg4 by Level 1: Joiner
  • 144 Views
  • 1 replies
  • 0 kudos

sim issue after O2 took over Virgin

Hi, O2 took over my Virgin pay monthly account. I was advised that I did not need to do or change anything. However I could no longer access the internet. I got a message saying I needed to add a Data Add on. I sought advice from the O2 shop who said...

Denise9 by Level 1: Joiner
  • 465 Views
  • 3 replies
  • 0 kudos

Resolved! Requesting pac code

I am moving from o2 and need my pac code so that I can keep my number.

Bp4 by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

Apple Watch can’t load data plan

I have a data plan for my Apple Watch 7, I recently unpaired the watch from my iPhone and then repaired it as a new watch as I was having difficulty with the battery. Battery problems sorted but now I cannot set up the data plan again, I get error 10...

SCG by Level 1: Joiner
  • 477 Views
  • 6 replies
  • 0 kudos

How do I get 5G service?

I used to live in a total mobile signal blackspot - until a phone mast was built about 1.2 miles away with clear line of sight, and O2 started transmitting about 6 months ago (I live in the UK postcode NE65 7AN).The O2 website says I should get 5G si...

bejb by Level 1: Joiner
  • 1040 Views
  • 14 replies
  • 0 kudos