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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 5942 Views
  • 0 replies
  • 13 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by O2 Social Media Team
  • 1034 Views
  • 2 replies
  • 1 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by O2 Social Media Team
  • 2276 Views
  • 4 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by O2 Social Media Team
  • 2151 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by O2 Social Media Team
  • 1595 Views
  • 6 replies
  • 0 kudos

Resolved! No data

I recently updated my phone but I can't use data Internet just says it can't connect. I've tried the steps to make it work but still nothing. Can anyone help please?

Resolved! SIM card still not working

Hello, let me sum up my story of switching from Monthly to Pay As You Go:1. I asked for migration from Monthly to PAYG as I was leaving the country. The card was sent to my address.2. I received the new SIM card, which was supposed to be used after 1...

redrum333 by Level 1: Joiner
  • 126 Views
  • 2 replies
  • 0 kudos

Very Slwo 4G

I have very poor 4G using O2 at the moment; I have a pay as you go SIM in my phone as well (it's a dual SIM OnePlus) and get much better speeds through the EE SIM. So same phone, same location and same mast. But with O2 I get 1.04 Mbps down and 0.68 ...

Patrician by Level 1: Joiner
  • 86 Views
  • 3 replies
  • 0 kudos

Resolved! No signal

I’ve just got my new phone replacement on Monday and have not been able to use it as not connecting and giving me any signal. Spoke to two people in the phone who told me they needed to remove the bar but still not sorted

SP43 by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

Resolved! Camera fail

My camera keeps saying camera fail, I have done everything it says, re start, clear cache reset settings it works but then stops again , front facing camera does not work at all any ideas?

Andycam by Level 1: Joiner
  • 56 Views
  • 2 replies
  • 0 kudos

Resolved! Contract

Hello I have just placed a order for a new phone and wanted to order the I phone 12 pro but I’ve ordered the pro max by accident is there any way of swapping them as the pro max is going to be to big for me

Resolved! Number ported in.

How long do i have to wait for my number to replace the new sim number? 

Heath by Level 1: Joiner
  • 49 Views
  • 1 replies
  • 0 kudos

Resolved! Very slow download

I have recently acquired an O2 SIM card as part of my Virgin media bundle. My main mobile is with EE. The download speeds I am getting sometimes are woeful 1 to 2 Mbit. My EE speeds are so much better. My sim is in a 4g Huawei P20 pro. I am reluctant...

Martin17 by Level 1: Joiner
  • 103 Views
  • 2 replies
  • 0 kudos

Resolved! SIM Blocked. How do I request a MCK Code

SIM Blocked. How do I request a MCK Code for my samsung s8? Live chat are being useless. Telling me to contact samsung. Samsung tells me to contact o2. And so on.

Booty156 by Level 1: Joiner
  • 132 Views
  • 2 replies
  • 0 kudos