This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

Samsung cloud

Katie232
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

on ‎31-10-2024 11:14

on ‎31-10-2024 11:14

I backed up my phone on the samsung cloud but when I got my phone back from samsung after I sent it way it was a new device and the samsung cloud has lost my photos what can I do?

Message 1 of 3
102 Views
0 Kudos
2 REPLIES 2

Cleoriff
Level 94: Supreme
  • 127627 Posts
  • 834 Topics
  • 7586 Solutions
Registered:

on ‎31-10-2024 11:31

on ‎31-10-2024 11:31

@Katie232 

If you have tried to restore and it hasn't worked, you need to contact Samsung and ask their advice

https://www.samsung.com/us/support/owners/app/samsung-cloud 

Veritas Numquam Perit

Girl in a jacket
Message 2 of 3
97 Views

Enlli
Level 69: Guiding Light
  • 8895 Posts
  • 65 Topics
  • 1793 Solutions
Registered:

on ‎31-10-2024 11:45

on ‎31-10-2024 11:45

Is there a backup in Google Photos?

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 3 of 3
93 Views
0 Kudos
Top Kudoed Authors
View All
Top